Job description

Some careers shine brighter than others. 

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. 

We are currently seeking an experienced professional to join our team in the role of  Senior Consultant Specialist

In this role, you will:

  • The is role is for the Service Transition & Change Assurance Lead for the Global Production Engineering team within Risk & Compliance. Being engaged in SDLC (Software Development Life Cycle), the individual will contribute effectively in all of the phases of the SDLC. Starting with planning phase, the individual will enhance the change management process for existing and new applications major changes, establish a thorough on-boarding & non-functional requirements adherence process. The individual will continuously maintain a central book of change and new application onboarding backlog, ensuring that resource demand is understood & risks are identified and made transparent to Senior management.
  • Service Transition & Change Assurance Lead will review (with Service Line Leads and Service Leads) upcoming changes from a production on-boarding perspective, reviews leading all the way up to production for new applications and new functionality for existing applications. They will continually drive the standards and adherence to the onboarding and change process and non-functional requirements ensuring applications are built with stability in mind and require minimal manual processes in day-to-day production support activities.
  • Ensuring service solutions are operable, recoverable, and maintainable and are transitioned into production with the minimal disruption
  • Liaise with stakeholders from the Service Line development team or existing production team management, ensuring entry/exit criteria are defined and agreed
  • Driving the onboarding of applications into the Production Engineering space, working closely with the Service Lead
  • Define and agree fit for purpose end-to-end service models, aligned to best practice. Leadership and oversight of the configuration and transition to/within Production Engineering. Managing all BAU change across all assets and infrastructure in Production Engineering
  • Accountable and in control of changes and releases to the production environment and ensuring the integrity and stability, this includes escalations, exemptions and change freezes . Provide clear and concise communication of change and release issues and risks to relevant stakeholders across the organisation, including pre and post implementation reviews.
  • Ensure appropriate governance, assurance and risk management is in place to protect integrity and stability of services, including upgrade and rollback procedures. Ensuring that releases are properly assessed, approved, and released successfully into the operational environment, through chairing the weekly CAB calls.
  • Ensure that adequate testing has been carried out on all relevant releases before they are deployed to prod, to include that all back out plans have been checked and approved and resources are available to carry out any changes.
  • Support the incident and problem management processes to ensure that fixes and changes are applied to the production environment safely and in a controlled manner
  • Champion and communicate the methodology, processes and documentation for release Management and service transition
Requirements

To be successful in this role, you should meet the following requirements: 

  • Experience of Service Transition Management and implementation of Transition Management processes. Experience managing BAU change across multiple assets and infrastructure. The ability to create new processes and have them adopted and embedded within the business, with clear evidence to support this
  • Experience in managing multiple tasks. Attention to detail. Time management and organisational skills. ITILv3 Service Management Foundation certification (or equivalent) with a detailed knowledge of all ITIL and ITIL related processes (ITSM)
  • Experience of managing the delivery in a matrix organisation structure. Preferably experience in a DevOps/Agile organisation
  •  Applicants will be a technical specialist with expertise in one or more technical domains. Strong knowledge of Oracle databases, including working experience of writing scripts and queries. Working experience on UNIX/Linux, Solaris, Java J2EE, shell scripts, secure connectivity and protocols, Monitoring Tools (AppDynamics), Scheduling Tools (ControlM/AutoSys), ITIL Framework. Analysis and report writing experience in Tableau and Business Objects
  • Workflow Process automation
  • Bachelor’s degree from an accredited college or university with a concentration in Computer Science or IT related discipline (or equivalent work experience or diploma). ITIL Foundation Certificate
  • PMP certification from PMI or another industry Project Management Certification. AAP certification from NACHA is a plus. CTP certification is a plus
  • Overall IT experience of 10 years .5+ years of Change Management experience within a global operations / IT context.
  • 5+ years’ experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function
  • Payments / Global Transaction Banking / Corporate experience is a plus. Experience of end-to-end Level 2 management and good overview of Production/Operations Management overall
  • Experience of supporting high availability, complex application, and infrastructure domains
  • ITIL / best practice service context
  • Good analytical and problem-solving skills. Ability to work in virtual teams and matrix structures
  • Working knowledge of change management, problem, and incident track tools (i.e., GSD, ServiceNow etc.)

You’ll achieve more when you join HSBC. 

www.hsbc.com/careers  

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by – HSBC Software Development India 

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