HSBC Group

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Manager Resilience Standards and Embedding

Business: Deputy Group COO

Principal responsibilities

Develop Strategy and Standards

• Drive and support the development, maintenance, and continuous improvement of the operational resilience strategy, standards and procedures. Drive Integration and alignment of operational resilience lifecycle into the Risk and Control framework
• Review, assess, and update operational resilience procedures (such as mandatory procedures and operating instructions) in line with emerging regulation and incorporate industry best practices and learnings from execution. Continue to mature our operational resilience capabilities; identify and drive opportunities to simplify and optimise resilience processes across the lifecycle, including procedures, ensuring efficiency and effectiveness across the organisation.
• Build strong relationships across the Bank to understand key resilience related priorities and challenges; promote a consistent embedding approach across the Bank, whilst optimising for local priorities. Support the development of objectives and key results to measure resilience and ensure resources are being prioritised into the right activities. Report and Share insights on resilience OKRs across value streams and OpRes lifecycle adherence.
• Drive and support major incident analysis and read across. Create & maintain resilience design patterns. Conduct thematic reviews across internal or external incidents
• Maintain library of artefacts, ensuring that we store and manage the records created by the group for Op Res for the regulatory defined period.
• Provide SME support and guidance to business, entities, and functions to execute key activities in line with Group Standards including, but not limited to: Documentation and maintenance of customer value chains. Documentation and maintenance of impact tolerance statements. Management of threat intelligence, including scenario testing, identification and remediation of vulnerabilities. Refresh and maintenance of Business Continuity Plans
• Develop and deliver Op Resilience training content and communications to rollout and embed operational resilience strategy, standards and guidance to ensure all stakeholders understand and are able to appropriately implement these in their areas.
• Work closely with Enterprise Risk Management and Chief Control Office to integrate and align operational resilience into the Risk and Control framework and ensure that operational resilience is embedded in decision-making.
• Work with Technology to identify and prioritise tooling opportunities across the operational resilience lifecycle. Engage Business Architecture to align and embed key definitions into the Bank’s frameworks; looking for opportunities to streamline and simplify regulatory definitions across the HSBC.
• Support regulatory engagement, audits and supervisory reviews. Provide input to regulatory consultations on operational resilience, as required; build external relationships and strong network in support of operational resilience.

• Operational Resilience: Deep technical understanding of operational resilience regulatory requirements, implementation and management practices.
• Strategic and critical thinking: Analyse regulatory requirements and develop practical solutions; evaluate trade-offs across resilience requirements, simplification, and cost efficiency.
• Communication and influence: Effectively articulate resilience principles and requirements to technical and non-technical audiences; clear written and verbal communications to engage senior executives, regulators and external stakeholders.
• Stakeholder management and collaboration: Ability to work in multi-disciplinary teams and transcend organization boundaries to achieve resilience outcomes.
• Problem solving: Creative and pragmatic approach to identifying issues and implementing effective solutions.
• Self-starter: Self-starting, with strong intellectual curiosity that drives a proactive continuous improvement mindset.
• Attention to detail: High quality deliverables that meet/achieve expectations, with no/ few errors.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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