HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

We are currently seeking a high caliber professional to join our team as Senior Programme Manager (Testing Centre of Excellence) under Wealth & Personal Banking - Transformation & Management team.

Principal responsibilities:

• Build a high-performance testing team aligning the principles of the QA and Test capability in WPB.
• Develop clear governance and procedures within the QA and Test discipline.
• Support the delivery of projects with focus on test environment, test profiles, test design, test execution and test results reporting to ensure business requirements are fit to release for public.
• Manage testing resources across business and IT effectively for value stream and sub-value stream.
• Active participation in discovery and throughout Agile framework to increase speed & efficiency.
• Work closely with wide spectrum of stakeholders and partners including business users, operations, IT teams, risk stewards such as legal and compliance and Group/Regional teams of HSBC to enable effective programme and project governance.
• Anticipate and identify existing or emerging risks/issues, their dependencies, assess the impacts on the programme delivery schedule and benefit realisation.  Take action to mitigate the risks and minimize impacts.
• Remove testing related blockers and barriers.
• Lead root cause analysis and post implementation review for any lessons learnt for testing.
• Provide internal consultancy capability to identify opportunities in transformation and processes streamlining to support business growth, enhance customer experience, improve work efficiency and effectiveness.
• Keep abreast on latest technology / best practices in banking industry and deliver changes to current processes with efficiency and cost improvement.

• University graduate in related disciplines or other relevant qualifications.
• Minimum of 8 years’ relevant experience in QA/Test team management.
• Sound knowledge and understanding of Agile Delivery and the role of Test / QA discipline plays.
• Excellent understanding of project methodology, frameworks and best practice.
• Agile knowledge and adoption experience an advantage.
• Keep abreast of market developments and business trends to explore new business opportunities.
• Excellent leadership, communication, influencing, planning and organizing skills.
• Excellent written communication skills, ability to clearly document the current state and the recommendations.
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
• Proficiency in both spoken and written English and Chinese.
• Ability to adopt a growth mindset and proactively identify and bring about change opportunities.
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

You’ll achieve more when you join Hang Seng Bank Limited.

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Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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