HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Director Service Management

 Key Responsibilities:

• Technology Control Ownership and Oversee its operation which would mean running the mandated governance, managing associated risks and actions, control process design, ensure key artifacts are created and be accountable for any control associated activities. 
• Lead Control related Remediation, effectively being responsible for the delivery of defined remediation for a specific technology control (e.g. Patch Management Control) 
• Risk Management & Control governance which would manage risks and audit findings, run all mandated meetings to ensure key artifacts are created, management of risks for either a horizontal or vertical slice of CTO.
• Team governance for the Risk and Controls team which would be working with CCO Tech to manage risk, track/manage appropriate Audit points, route Audit/regulatory queries to correct owner, ensure control owners understand their obligations, run controls meetings as defined by the Head of Risk and Controls.
• Provide leadership to a team, specifically proving non-technical leadership to a part of the Risk and Controls team.
• The role is performed with a focus on excellence & attention to detail with an ability to lead & inspire other staff, but also to communicate effectively with all levels of technology & business management.

Qualifications – External

To be successful in this role you should meet the following requirements: 

• Bachelor’s degree in computer science engineering or related field.
• 12+ years of experience in IT and General knowledge with relevant experience (minimum 8+ years) within Risk Management, Controls Governance & Monitoring or IT Service Continuity Management.
• Strong understanding of regulatory requirements and risk governance practices.
• Good knowledge on Patch Management Control, Vulnerability Management Control and Information Security Risk Management processes would be advantageous
• Knowledge of HSBC’s Risk Management Platform (e.g. Helios) would be advantageous but not essential
• Knowledge of Agile Scrum & Kanban as well as familiar with Agile tooling (e.g. Confluence and JIRA) would be advantageous but not essential
• Good knowledge of data analysis/reporting through BI tools like Qlik sense and Power BI would be advantageous
• Experience working on complex projects across multiple domains. Ability to interpret complex data and add value to the business decision making process.
• Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group and across different cultures.

 You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India.