Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer – Business Support Service (BSS)

In this role, you will:

Key Deliverables

 

  • Responsible for ensuring delivery of services as per agreed quality levels.

  • Responsible for developing technical and business capability within the team to fulfil the service offerings of the Business Support Service (BSS)

  • Drives excellence, consistency, and quality across the team.

  • Responsible for supporting successful transition of new Business services into the team

  • Responsible for identifying Continual Service Improvement (CSI) initiatives within the BSS team.

  • Ensure familiarity with internal and external teams that support the BSS deliver appropriate services within agreed SLAs. Responsible for interacting with these teams on deliverables on behalf/in the absence of Business Service Manager.

  • Adopt and use Service Management processes, practices as per Operating Model.

  • Implementation of Reference data changes in Helios

  • Support the Helios Release implementation.

  • Manage Service request within the ticketing tool as per agreed framework and SLA’s.

 

Operational Effectiveness & Control

  • Escalates significant issues through proper contact channel ensuring a proactive identification of process and risk issues.

  • Provides support on technical and process issues to monitor and report on all issues for areas of impact.

  • Complete other responsibilities, as assigned

Requirements

Skills, Abilities and Experience required:

  • 7-8 years of hands-on experience on IBM OpenPages & Cognos application.

  • Minimum of a bachelor’s degree in business or technology, related field, or equivalent experience

  • Well-developed communications, analytical, and organizational skills. Strong analytical and verbal /writing skills to articulate results of complex analyses/report findings.

  • Experience in interacting with customers of a business/users of an IT system and providing solutions to problems.

  • Experienced in dealing with customer issues and providing solutions proactively

Good to have

  • Hands-on experience of Operational Risk Systems and Processes, preferably with hands-on experience of a GRC platform such as IBM Open pages (Helios)

  • Fair knowledge on Jira, Confluence & Service Now platform.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

Issued by – HSBC Software Development India

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