Job Advert Details
At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.
Here in Poland (Warsaw or Cracow), you’ll help evolve and grow our business.
In this role you will:
- The requirements are equal to the role of (Senior) Client Manager in Global Trade Solutions
- Contribute to the overall business objective of revenue growth through revenue retention, reduced sales time on service and onboarding as well as maximization of limits utilization
- Management of relationship with existing priority/premium clients in scope of trade finance products (guarantees and core trade) with assurance of high quality service
- Providing ongoing support for the clients in terms of guarantee and core trade transactions as well as any systems related matters
- Coordination of onboarding of new guarantee and core trade facilities and system implementation
- Support for GTS sales in structuring of non-standard trade solutions
- Providing product and system trainings for the clients
- Conduct of client reviews and client visits, monitor client experience trend, limit utilization and service quality
- Analysis of guarantee and core trade transaction processes aiming to improve the quality of service offered to the customers
- Participation in the development and implementation of the new GTS solutions
- Management of guarantee and core trade products in line with local and group requirements
- Close cooperation with the teams within the branch, in particular GTS Sales and relationship managers, within GSC in particular with guarantee and core trade processing teams as well as with GTS regional teams
Information
- Accomplished studies in relevant discipline (Banking, Finance, Economics, etc.)
- Experience in banking in handling/sale of trade finance products
- Extensive knowledge of trade finance products
- Excellent knowledge of rules and regulations concerning trade services (ICC and others)
- Knowledge of market needs and customers expectations in the area of trade finance products
- Very good knowledge of bank systems and processes related with guarantee and core trade products
- Well working knowledge of MS Office applications
- Fluency in written and in spoken Polish and English
- Strong analytical and organizational skills
- Excellent interpersonal and communications skills
- Ability to work in international environment
- Experience in customer service facing role
Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.
What you’ll get in return:
Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:
- We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University
- You can work your way and will have a say in when, where and how you and your team flexibly work together
- We’ll give you a huge range of resources that support your mental, physical and social well-being
- You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices
- You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.
HSBC has been certified “Top Employer 2024” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Poland and Spain..
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
For further information on building your career at HSBC, please visit: www.hsbc.com/careers