HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

• Having knowledge of domains like procurement, TPRM, GRC are preferred.
• Good in stakeholder management and worked with Various clients across the globe.
• He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM.
• Create and implement Business rules, UI Actions, UI Policies, and Client Scripts for various applications in ServiceNow.
• Develop strategies for identifying issues and gaps for various modules in ITSM and ITOM areas.
• Experience in creating custom Applications and modules in ServiceNow as per the requirements.
• Specialized experience in activities related to Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Develop KPIs and provide ITSM performance metrics reports using the ServiceNow Performance Analytics Module. Expertise in the design and development of custom applications in ServiceNow and utilizing its potential in PaaS (Platform-as-a-Service).
• Stay up to date with ServiceNow best practices, new features and industry trends.
• Worked on ServiceNow environment upgrades.

To be successful in this role, you should meet the following requirements:

• 6+ years of experience on Service Now & BPM tools.
• Having knowledge of domains like procurement, TPRM, GRC are preferred.
• Good in stakeholder management and worked with Various clients across the globe.
• He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM.
• Should have minimum completed these certifications: ServiceNow Certified System Administrator and ServiceNow Certification Application Developer.
• Should have expertise on Environment upgrades.
• Should have extensive experience on ServiceNow development, integrations and architecture as well as strong understanding of IT service management best practices.
• Experienced in System activities which include System Upgrades, Configuring Mid Servers Troubleshooting Mid servers, and verifying skipped logs during upgrades

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSDI