HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Software Engineering. 

Business: CTO Infrastructure

Principal responsibilities

• Report to the Global Head of Infrastructure for CIB & HBEU Technology on day-to-day delivery and take part in the organization strategy design and execution in support of delivering best-in-class infrastructure services for the business.
• Lead the integration and adoption of AI technologies to enhance operational efficiency and effectiveness within the organization. Utilize AIOps capabilities to analyze data from various IT operations tools, generating reports, enabling proactive detection and resolution of issues.
• Actively engage product end-users to understand customer requirements and work collaboratively with engineering teams and CTO to improve product efficiency and drive tangible business-aligned improvements and benefits to ensure operationally that new features deliver business value.
• Identify and lead other innovations / initiatives which will result in efficiency and quality improvements and uplift service resilience capabilities for the organization. Drive modernization of on-premises and cloud infrastructure, ensuring scalability, security, and cost-effectiveness
• Builds and maintains relations between the organizational end-users, the product teams and management teams across HSBC Technology.
• Collaborate with Service Management Disciplines and Service Management Practice resources to ensure adherence to the Service Management best practice and adoption.
• Ensure high quality outcomes that are performant and in line with business requirements and within agreed costs and timescales.
• Establish and execute a vision to plan, deliver, and support solutions in a complex technology environment. The ideal candidate must be able to communicate clearly and effectively with both technical and non-technical individuals.

• The ideal candidate will have a strong understanding of generative AI technologies and lead AI initiatives to enhance our products and fostering a more efficient workflows.
• Strong, credible technical background with extensive knowledge of technology platforms and infrastructure (including but not limited to Unix, Databases and Middleware technologies). Extensive experience on cloud technologies such as AWS, GCP, and Azure.
• Proven experience in designing and implementing infrastructure automation solutions. Experience with AIOps platforms and tools, and familiarity with their application in IT operations.
• Proven problem solver who can lead from the front when required. Able to take a hands on/off view when managing problems.
• Customer Focus – proven capabilities in listening to customer requirements. Put the customer at the heart of everything we do.
• Proven ability to navigate HSBC teams and structures – the ideal candidate will already have a stellar network within HSBC.
• Self-motivated and willing to learn and take responsibilities. Be open to act on any feedback given
• Passionate – Has the passion and drive to push the development and adoption of the product set in the wider organization
• Proven experience in managing senior stakeholders and coordinating global teams with a clear understanding of the communication strategies required to handle both.
• Excellent communication and writing skills to build and maintain effective relationships with the user community and product suppliers. Articulate, fluent in English and Cantonese.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBCLL/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

***Issued By HSBC Software Development (GuangDong) Limited***