HSBC Group

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The AMER FX SME/ BA will work very closely with the business and technology, focusing on Latam Products and Currencies for GFX Cash, STIRT & EM Rates Desks. They will own the definition and requirements of our products, the prioritisation of delivery, the development, the testing and the deployment of the platforms to the sales / trading / middle office communities.

As our Sr Production Support Specialist you will:

• Working with technology and business stakeholders to build and develop HSBCs FX Cash, EM & STIRT primary trading system i.e RIVER
• Responsible for delivery of user-centric functionality that will help to simplify trade execution and automate tasks for both front and middle offices.
• Responsible for maintaining production stability and also help with business on their day to day operation on GFX RIVER
• Helping to define the product roadmap and defining long term objectives in conjunction with the business and technology to establish a strategic and scalable approach
• Refining product requirements and establishing the MVP through competitor analysis and user feedback
• Working closely with multiple teams in IT & FO to refine user requirements whilst ensuring continuous improvement from conception to delivery through user feedback sessions
• Reviewing and testing of releases in production prior to pilot user roll out
• Co-ordinating working groups with senior management to update on progress, build consensus, highlight risks and issues and ensure accordance across future planned deliveries
• Ongoing collaboration with marketing, sales and support throughout the product life cycle
• Driving roll-out strategy to pilot users and establishing a good rapport to encourage feedback and further communication
• Establishing effective governance and controls, in line with Business Transformation Framework, and co-ordinating cross DevOps and cross Global Business/Global Functions delivery

For this role, HSBC targets a pay range between $125,600.00 and $188,300.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

• Act as the interface, escalation point and voice of front and middle offices at programme and project level
• Engage users and get regular feedback on the platforms
• Communicate with all stakeholders and management
• Oversight of rollout and user training
• Own accountability for setting business priority and vision for the programme
• Articulate what is the Business aiming to achieve: - What does the End State look like?
• Prioritise requirements - Ensure business value is understood and taken into consideration
• Provide business benefit for each requirement & how to measure it has being realised
• Revenue, # of users using a feature etc.

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. HSBC may engage in immigration sponsorship for this position if needed.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.