Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Payments Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.
We are currently seeking a high calibre professional to join our team as a Team Lead, Client Implementation and Integration.
Principal Responsibilities
- Drive key performance metrics across the Client Implementation team and demonstrate improvement in revenue realisation, digitisation and client satisfaction
- Lead pre-mandate and RFI/RFP consultation for our diverse client base, utilising your deep knowledge of SME Payments, Liquidity, ERP, and Regulatory Solutions
- Streamline documentation processes using GDOCs to ensure accurate and timely delivery, minimising friction
- Drive the use of proactive project management methodologies and scalable organizational designs to manage multiple client projects effectively
- Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders
- Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond
- Drive accountability within the team to ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed
- Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to improve client experience
- Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery
- Stay updated on the latest developments in payments products and technology
- Act as a role model and escalation point for the team, providing training, support and guidance
- Drive the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure
Additional Responsibilities:
- Lead and guide a team within Client Implementation, tracking projects assigned, handling escalations, and ensuring adherence to project management best practices
- Motivate and inspire positive communication within the team to achieve goals effectively
- Manage stakeholder relationships at a senior level, collaborating with Legal, Operations, IT, Sales, and Product to build robust and positive relationships which drive our strategy forward
- Present regularly on town halls and exchanges, cascading relevant team updates across Europe
- Support the Regional Head of Implementation on strategic initiatives, driving forward the delivery of our strategy for GPS, and ensure our team alignment
- Keep abreast of industry trends and changes
Requirements
- Extensive experience in building effective client relationships and stakeholder management
- Proficiency in payments and liquidity product knowledge
- Previous project management experience and/or relevant qualifications
- Familiarity with design thinking principles
- Ability to manage competing deadlines effectively in real-time
- Excellent communication and influencing skills
- Proven ability to excel under pressure and drive strategic initiatives forward
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
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