Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Team Manager - HASE COLLECTIONS.
Principal responsibilities
Contribute to the continuous performance improvement of the Collections Associate population through coaching and mentoring assignments.
Conduct deputy role responsibilities in support of operational needs.
Specialty projects designed to increase operational effectiveness or enhance customer experience as necessary.
Be responsible for HASE Collection strategy execution, procedure design & delivery, system enhancement assistance and MI development.
Requirements
Bachelor degree or above
Proficient capability of Cantonese, English and Mandarin (listening, speaking and writing).
High effective telephone negotiation skills and strong but courteous telephone manner with internal stakeholder or our customer.
Comprehensive knowledge on contact centre operations and infrastructure include but not limit to workforce management, corporate dialer etc.
Customer centricity mindset
Strong coaching and performance management skill in call quality control and people development.
Strong understanding and mindset on internal and external compliance and regulatory requirement with collections
Good PC knowledge and skills (Windows, MS Office, etc.)
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.