Job Advert Details
Global Payment Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognized by the industry’s most prominent publications and associations with numerous global, regional and country awards.
People responsibility: N
Report to: SVP and Head of Global Payments Solutions
Role Purpose:
The role is to ensure the technical aspects of a client’s project align with their business objectives, and that the resulting solutions are robust, scalable, and efficient. The successful candidate will manage several top tier clients.
Job Content:
1. The role is to ensure the technical aspects of a client’s project align with their business objectives, and that the resulting solutions are robust, scalable, and efficient. The successful candidate will manage several top tier clients.
2. Contribute to technical client workshops to understand and support their business automation goals.
3. Support pre-mandate and RFI/RFP requests, providing technical expertise to develop ap-propriate solutions and proposals.
4. Cultivate and nurture strong, trusted relationships with clients and third parties through open and proactive communication, demonstrating an understanding their business needs and ensuring satisfaction with the onboarding process.
5. Communicate with stakeholders; ensure effective internal and external communication with sharing of project status, risks, and issues. Serve as liaison between Client Service and Sales, Coverage, Product, IT and Operation.
6. Manage a varied portfolio of complex, global integration projects, including piloting new products/services offered by GPS.
7. Drive project timelines to achieve optimal time to revenue, focusing on high revenue/strategic clients.
8. Simplify and challenge existing processes. Contribute to continuous improvement initiatives to enhance our Net Promoter Score.
9. Feedback to the GPS Product and Client Connectivity teams on the competitive market landscape and client specific requirements, to help drive product enhancements and developments as appropriate.
#TWE
Information
1. A strong understanding of Payment Types both for domestic and cross-border, and their underlying systems and processes.
2. A strong understanding of the various industry standard formats (including ISO20022), testing processes and methodologies.
3. Experience of successful project management, utilizing relevant tools and techniques to ensure consistent delivery and appropriate prioritization.
4. Strong experience of working in customer facing roles, tailoring solutions to various client sectors and delivering excellent customer service.
5. A track record of delivering significant change which improves business effectiveness and workflow improvement in sustainable ways.
6. Excellent communication and influencing skills, both verbal and written, with experience of adapting style and approach to the audience and message to be delivered to both customers and internal stakeholders.
7. Fluency in written and verbal English. Cantonese and/or Mandarin speaking will be a plus..
Opening up a world of opportunity.
※ Applicants passing resume screening will be notified for interview and next steps. There will be no further notification or message for applicants either not qualifying for or not being selected for the position applied.