Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of WPB Risk and Control Manager, Data and Analytics - IWPB BRR UTILITY HSBC HK RC.
Principal responsibilities:
Manager Data & Analytics is a key position supporting the commercial use of the outcomes of business analytics, contact planning and communication operations.
The role holder will focus on using Data & Analytics to drive business activities and outcomes that improve or transform:
Customer experience.
Staff productivity.
Business decision process.
Operational effectiveness.
The above would in turn improve business profitability and grow market share following RBWM strategies.
The role holder will have these activities:
Support one or more key activities described under “Impact on the Business”.
Support engagement with stakeholders.
Work activities against specific missions amongst the tribe(s).
Work across onshore and offshore units.
Key responsibilities：
Clearly understands business context and objectives; and where analytical functions are best positioned to add value.
Supports design of personal and relevant communications and deliver via effective use of communications toolkits. Embeds test and learn culture and conducts holistic leads performance review to optimize the communication outcome.
Measures and gathers quantitative and qualitative learning, and refines targeting / communications based on performance review.
Engages business stakeholder effectively, builds rapport and trust based on strong appreciation of issues and needs. Communicates effectively across business and analytics functions.
Requirements
We seek highly motivated specialists who have the following experience and qualifications to join our dynamic organization.
Possess 4 to 8 years’ experience in one or multiple skills in business / process analytics or contact and communication design and operation in the financial or digital domains. Or similar experience in analytics consulting or managing digital products.
Good problem solving skills.
Exhibit self-motivated, self-starter behaviors. Good communicator and interpersonal skills.
Experience in one or more of: customer segmentation, digital marketing, data science, portfolio analytics, use of open-source data in analyses.
Strong team player; able to work members of different skills and experiences. Comfortable to operate in a complex matrix structure with multiple stake holders.
Strong team player; able to work with members of different skills and experiences. Comfortable to operate in a complex matrix structure with multiple stakeholders.
Experience with 1+ AGILE methods: Scrum, Kanban, SAFe, Pair programming.
Having these attributes would be advantageous:
Demonstrated experience in process and analysis of large amount of data using one of these: Python, R, SQL or SAS; on environments such as AWS, Google cloud or Hadoop.
Proficiency in PEGA marketing, Teradata Customer Interaction Manager (CIM), Celebrus and SalesForce marketing Cloud.
AGILE tools: Jira, Confluence, SLACK.
Having Bachelor degree in one of these preferred disciplines: economics, computer science, data science, analytics, statistics, econometrics, management information system, communications, operations research.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.