HSBC Group

This is a customer facing role where leadership and customer focus are critical to the success of the business. The role of a Wealth Sales Director, Offshore Banking is to develop and manage a group of Team Heads and Relationship Managers to ensure achievement of the business objectives by delivering the key accountabilities in accordance with Incentive Framework metrics with our base of clients from Offshore Banking.

This will be achieved by creating and maintaining an environment where the Wealth Sales Director and his/her teams exceeds the key WPB business objectives whilst delivering the highest service, sales quality and cross border compliance standards. The Wealth Sales Director will need to ensure that the business of the teams is effectively managed and grow International Wealth Hub (IWH) market share to achieve country strategic plan in accordance to Asia Wealth Strategy.

In delivering the business objectives, the Wealth Sales Director must also maintain the highest level of operational integrity required by the Group whilst closely managing and driving the individual and collective performance of his/her teams.

The Wealth Sales Director is expected to drive the Group standards in customer contact strategy and the delivery of those standards in accordance with any country specific requirements (based upon a good understanding of International Wealth Hub (IWH) offshore customer base, the potential customer base, local market conditions and competitor activity). A key responsibility is to identify and develop the managers and people within the team, coaching and guiding them to maximise their potential and their contribution to the Bank. This will culminate to a succession plan for this team and International Wealth Hub (IWH).

Impact on the Business

• Lead the business to deliver the Teams, International Wealth Hub (IWH) performance measures and Country Strategic Plan
• Manage & coach the Team Heads and Relationship Managers to drive performance with a hands-on style to grow the teams’ capabilities in understanding customers better through understanding of the corridors’ culture and language affinity, productivity and customer experience level.
• To build and grow a strong presence in Singapore and the countries/ regions the teams covers.
• Lead the teams in line with the processes and cross borders compliance as depicted in the cross border manual and other operational guidelines so to achieve consistency of management of the staff and delivery of service and sales to HSBC offshore clients
• Monitor and act on daily customer management activity by active usage of internal information tools to coach the team and achieve the business goals
• Maintain good relationships and collaborate with this corridor’s stakeholders to enable international collaboration and growth of teams within International Wealth Hub (IWH).
  

 Customers / Stakeholders

•  Use the principles and guidelines in Global Standards and International Wealth Hub (IWH) Offshore manuals to ensure we know our customers and deliver our product and services accordance to regulatory and cross border requirements
• Delivering quality execution only/ Enhanced Execution only trades for clients through collaborating with specialists and other departments.
• Grow the teams’ base by working closely with stakeholders in the specific markets.
• Supporting championing the Financial Crime policy and processes to deliver enhancements to how HSBC detects, deters and prevents financial crime.

Leadership & Teamwork

• Lead, manage and coach the Team Heads and Relationship Managers
• Performance Management, People Development and resourcing of the business
• Train, maintain and develop the leadership of the Team Heads to a level appropriate for the market and commensurate with centrally agreed resource plans.
• Use appropriate performance management tools to review individual team’s performance to maximise effectiveness
• Maintain and enhance wealth knowledge and skills through sharing best practices
• Hold regular meetings with team members to effectively communicate and address any issues faced.
• Create a working environment that drives performance, consistency and engagement across all teams in these markets.
• To work as part of a wider integrated team.  Support others through direct and indirect actions beyond the team responsibilities.
• Grow the wealth markets in these corridors.
  
  

Operational Effectiveness & Control

•  Ensuring that customer relationship process & operations within the teams are undertaken in accordance with HSBC FIM, Credit Policy Manual appropriate lending guidelines and offshore manual
•  Ensure all processes for customer management process & operations are in place and manage within any agreed Authorities
• Manage operational risk by using relevant MI to identify risk situations and take the appropriate action to minimise risk for the business.
  
  

Management of Risk

The jobholder will ensure the fair treatment of our clients is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours and HSBC Values required to support the Best Place to Bank principles of Make Better Products, Sell Them Properly and Keep Them Sold.

The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology.

 This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

 To also proactively address any areas of concern in conjunction with line management and/or the appropriate department.

• Bachelor’s degree or equivalent experience
• Professional qualifications as appropriate to market
• Proven financial or branch banking experience preferred
• Excellent leadership and people management skills, including effectively coaching and developing diverse teams
• Strong sales orientation and portfolio management skills
• A thorough understanding of a multichannel business model is essential
• Strong communication and influencing skills
• Strong ability to use management information to develop tactical plans within the broad context of strategic plans and adapt them as per business requirement

To be considered for this role, the relevant rights to work in Singapore is required.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

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Issued by The Hongkong and Shanghai Banking Corporation Limited.