HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior  consultant specialist.

In this role, you will:

• Lead the customization and optimization of ARIS models, templates, and method filters to align with organizational standards and business process requirements
• Manage ARIS database configuration, including template setup, object libraries, and mass import/export of objects and attributes to support large-scale deployments
• Collaborate closely with IT, business architects, project managers, and other stakeholders to ensure successful implementation and alignment of ARIS solutions with business objectives
• Configure the structure of portal content, including defining which business objects, models, and attributes are displayed and how they are organized within the portal.
• Customize the visual display of content, such as modifying themes, layouts, and branding to align with organizational standards and user preferences.
• Utilize the "Manage configuration sets" functionality in ARIS Administration to create and adjust portal configuration sets (e.g., Classic, Default), tailoring the portal experience for different user groups or business needs.
• Set up and manage portal navigation hierarchies, allowing for intuitive navigation through process areas, document repositories, or other organizational structures by specifying root and sub-elements.
• Create and configure custom portal elements, determining which ARIS models and object types are visible and how they are presented to users.
• Integrate external resources and documents into the portal, providing users with direct access to relevant information and supporting materials.
• Modify and transfer configuration sets between servers as needed, ensuring consistency and scalability across environments.
• For advanced customization, edit and manage XML configuration files to unlock extended portal configuration options, which requires technical expertise and appropriate administrative rights.
• Continuously document and maintain portal configuration changes, ensuring traceability and facilitating future updates or troubleshooting.

To be successful in this role, you should meet the following requirements:

• Person should have 10+ years of Experience in ARIS and Business Process Management
• Excellent interpersonal and communication skills
• Strong analytical and problem-solving skills
• Ability to multi-task effectively
• Must adapt to change quickly and be able to assess impacts where necessary
• Quick starter to troubleshoot/resolve incidents and business support items    
• Good to have knowledge on Agile technologies (JIRA, Confluence)
• Good to have Knowledge on ServiceNow Incident, Problem and Change Management
• Troubleshoot and fixing incidents, Keeping the system up and running, timely escalation to Lead      
• Assist other IT teams as well as Business stakeholders with your solutions during major/critical incidents
• Ensure the service operations quality is up to the organization standards
• Adhere to Agile methodology (example Scrum, Kanban & Jira etc)
• Mentoring the Agile PoDs on the RTB optimization and making sure no defects Postproduction
• Should have flexible in working hours, ready to work in shift and on call

  You’ll achieve more when you join HSBC

  www.hsbc.com/careers

  HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

  Issued by – HSBC Software Development India