Job description
- Grow sustainable revenues from the existing customer portfolio and through targeted acquisition of new quality customers
- Work collaboratively with other Global Businesses, product and service partners to identify opportunities to connect customers to opportunities and strengthen the relationships
- Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment
- Deliver a high quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customer or other professionals, and always acting according to the highest professional standards
- Establish an effective working relationship with risk in order to validate the accuracy of the customer risk profile, and ensure sustainable asset growth
- Ensure timely and accurate maintenance of customer information, including Know your Customer (KYC) requirements
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
- Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment
- Keep abreast of external factors influencing international business, economic, cultural, geographical, procedural and regulatory requirements
Requirements
- Experience in banking industry, especially in Corporate/Commercial Banking Department as Relationship Manager
- Credit and analytical skills an advantage
- Knowledge of banking products and internal HSBC systems an advantage
- Excellent interpersonal skills with consultative selling approach and good presentation skills
- Possession of positive attitude to customer-service handling
- Good command of both spoken and written English/Thai