Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Collections Analytics Specialist.
Principal responsibilities
- Key activities and decision making areas
- Stakeholder Management & Analytical capability
- Ensure effective and appropriate structure and format is in place for Management Information (MI), which fully and accurately represents achievement of key business deliverables.
- Management Information (MI) and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.
- Escalate any variance on time late any variances on time
- Understand client requirements with minimal handholding & design analytical plan/approach required to complete project
- Construct approach and project plan needed to generate / validate hypothesis and identify data needs
- Improve business knowledge by constantly focusing on applicability and business value of projects
- Developing dashboards and solutions for business
- Manage multiple projects efficiently based on guidance from line manager
- Review and produce Management Information (MI) in a specified format which is easily understood by business units, while giving them an idea of Full Time Employee benefit for migrating.
Requirements
- Graduate in any discipline
- Good understanding of contact center dynamics e.g. procedures, processes, agent skills and training, regulatory requirements .
- Good understanding of Collections processes.
- Experience of preparing various data MIS using key metrics and delivering within short timelines
- Good knowledge of Microsoft Office applications, example:Excel (Vba,Power Query, Power Pivot and Lambda Functions), PowerPoint and Word
- Evidence of collaboration and communication with other functions of the business.
- Able to operate effectively in a complex matrix driven environment
- An understanding of how HSBC organizational structure across business and functions would be beneficial.
- Ability to work on own initiative and under tight time pressures.
- Managing all access requests for Collections team.
- Produce weekly/monthly Management Information (MI) for back office.
- Ability to build relationships and work with various teams in Collections.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued by HSBC Electronic Data Processing (India) Private LTD***