HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: CTO Infrastructure

Principal responsibilities

• Primary Responsibility is to drive and own the resolution of service impacting issues that occur on WiFi infrastructures.
• Provide Incident Management support for other Telecoms Technologies when required.
• Working with other IT teams and Incident Management during crisis and provide ongoing support as required.
• Working as part of a global team of Service Operations managers.
• Review all Incidents that come into Connectivity, analyzing the data and working with the wider teams to implement best practice or improvements.
• Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis.
• Drive down infrastructure service outages and repeat failures.
• Chair/Support Connectivity Incident Post Incident Review meetings.
• Ensure global standards are set and adhered to.
• Work with Service Providers, ensuring contractual service is delivered and work on Continuous Improvement.
• Be willing to provide on-call support on a rotational basis – which is financially rewarded.

• Strong Incident Management skills.
• A Technical background – Networks would be good but not essential. 8+ years working experience around IT infrastructure support or service management.
• Strong drive to improve the services we provide.
• Need to be a good team player and able to collaborate at all levels.
• Experience of Working to ITIL/Agile Standards/Framework.
• Strong English communication skills and be able to communicate at all levels within the business, and strong writing skills.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBCLL/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***