HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: CTO Data Technology 

Principal responsibilities

• Manage the end-to-end RTB process and relevant activities across all of Data Analytics systems per the prescribed HSBC and ITIL standards. Ensure high quality, accurate recording of incident information in service management tools.
• Own and manage Incidents, Problem records and Change management, per HSBC ITIL standards.
•  Handling and improving Batch monitoring, issue resolution and Service requests. Work with engineering to improve the alerting and monitoring mechanism for early detection of incidents.
• Ensure that crisis is managed well with periodic updates to business and stakeholders. Understanding changing stakeholder expectations and fulfill them.
• Manage the implementation of the Disaster Recovery and roleswap of various Production systems.
• Monitor and report on all aspects of Production processing (Incidents, Problems, Service Level indicators etc.), using automated dashboards.
• Work closely with the Engineering / Product team to ensure automation of the Production processes. Promote Site Reliability Engineering culture.
•  Adopt and follow the Agile and DevOps principles.
• Communicate effectively with various Business & IT teams. Collaborate effectively with global members to achieve desired outcomes.
•  Work during office hours but provide 24*7 on-call support out of office hours on rotation / need basis.
• Ensure adherence to different SLAs. Work with engineering teams to improve response times to business, improve system performance, fix repeated incidents etc.
•  \Understand monitoring tools and evolve the tooling to improve the Operations teams’ ability to proactively deal with production issues.
• Lead other junior members to ensure knowledge is shared and upskill the team to effectively handle and improve production processes

• 8-11 years of overall IT experience with Big Data, Hadoop, Spark, Scala as primary skill set and Java, PLSQL, MQ, Qlik View, BI Tools (Qlik and Power BI),etc. being the secondary skill set.
• Knowledge on technologies running Java based applications in LINUX/UNIX environment.
• Sound knowledge on Juniper, Airflow and Control-M scheduling tools.
• Good knowledge of PL/SQL, Oracle, Unix, shell scripting, monitoring tools like App Dynamics/Splunk.
• Open to work in shifts / non-regular hours / weekends as per business requirements.
• Should be open to learn new technologies based on project requirements.
• Ability to prioritise and work independently within a diverse team environment. 
• Good communication skills and be a team player of global team.
• Proven experience of working in RTB / Production support teams.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***