Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
In this role, you will:
• The job holder will be qualified as Bachelor of Engineering (Electronics and Communications) or equivalent.
• The ideal candidate for this role will have excellent Technical & Communication skills
• Experience of at least 10 years only on Genesys & within Telecommunication having worked on Contact Center Technologies
• Experience in Financial industry would be preferred
• Extensive experience (+ 5 yrs) in Genesys/Aspect Operations & ITIL processes
• Solution and implementation Experience (+3 yrs)
• Should be able to work under pressure for ensuring 99.99% uptime and SLA adherence for incidences and SNOW requests & also ensure projects undertaken are delivered within expected timelines.
• Should be able to understand the technical design requirements in Voice and Contact Centre field and demonstrate the skills for improvising the technology infrastructure.
• Should be an excellent Genesys Troubleshooting, who understands the nature of problem and take corrective steps in order to minimize the Business impact.
• Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this
• Certified on Genesys a plus
• Good understanding and hands on experience of at least 8 + years of SPECIFIC Genesys Experience
Requirements
To be successful in this role, you should meet the following requirements:
• SIP detail knowledge- 7 to 8 out of 10 (on a scale of 1 to 10)
• Good experience on Framework & HA
• ITIL- Experience – Must have experience on L2/L3 support for large group for > 3 yrs
• Excellent troubleshooting L2/L3 detailed (log level) experience
• Implementation (Installation and Configuration experience) in Production
• URS/ORS- Routing development on scripts &
• Unix / Windows & Network basic knowledge
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India