HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. 

Business: CTO Infrastructure

Principal responsibilities

• Primary Responsibility is to provide L2 and L3 production support across global HSBC network infrastructure such as Route/Switch, Firewall, F5, DNS etc.
• network troubleshooting to deliver desired performance or break-fix.  
• Working with variable  IT teams including Incident Management during crisis and represent Connectivity.
• Working as part of a global team of Network Support Specialist.
• Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis.
• Drive down infrastructure service outages and repeat failures.
• Ensure global standards are set and adhered to.
• Work with variable Connectivity platform engineering teams and Vendor to continuously improve the service.
• Be willing to provide on-call support on a rotational basis – which is financially rewarded.
• Well documentation and knowledge transformation to L1 support engineer or junior engineer.

• Over 8+ network technology supporting experience in large company.
• Strong technical skills for handling variable network Technology such as Cisco Route/Switch, Cisco ACI, Juniper Route, Checkpoint Firewall, DNS, F5 etc.
• Deep understanding of Data Networks Topologies and protocols. 
• Strong drive to improve the services we provide to our business.
• Need to be a good team player and able to collaborate at all levels.
• Understanding of Working to ITIL/Agile Standards/Framework.
• Experienced with variable network management tools such as NetScout, wireshark, Splunk, Sevone etc or similar tools.
• Willingness and ability to learn new telecoms technologies and supporting tools.
• Strong communication skills and be able to communicate at all levels within the business
• Valid industry certification, such as: CCNP/CCIE.
• Python programing or network automation experience.
• Cloud infrastructure usage or support experience, such as: GCP, Azure, AWS, Ali.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBCLL/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC. 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***