Job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a Fraud Manager.
Principal Responsibilities
Asia South Pacific Wealth and Personal Banking (ASP WPB) Fraud strategic vision is to keep our customers and the Bank safe from fraud risks, whilst maintaining the best possible customer experience. Focusing on the specific fraud threats faced now and, in the future, the team use techniques and technology that protect our business and our customers. Fraud harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means.
This role is part of our Fraud Control Design, Maintenance & Delivery team, within ASP WPB Fraud Management. The team is responsible for the management of fraud across the markets, ensuring that fraud controls are designed, maintained, and optimised to prevent and/or detect fraud for HSBC ASP markets, and their customers. The team ensure new change initiatives include effective fraud controls, and they play a lead role in driving these initiatives and associated fraud controls forward. The team have accountability within the direct fraud remit, and for the implementation and enhancement of controls outside of the broader fraud function.
As a Fraud Manager you will support the team across all fraud typologies, including Cards, Payment, Application, Digital & Authentication Fraud. You will support and lead on activities such as:
- ASP market read across
- Incident management
- Capability review and strategic planning
- Capability enhancement and delivery oversight
- Fraud control design and optimisation identification
- Industry, competitor and new vendor solution analysis
- Framework and Policy reviews and updates
The responsibilities cover the management of fraud control design, maintenance and delivery through fraud related prevention, detection systems/solutions and operational processes. The individual will lead proactively on ensuring controls are effective, control issues are resolved, improving customer experience and provision of fraud SME input into ASP wide change activities. This is to ensure that fraud controls are built in an effective and efficient manner that support business growth and create amazing customer experiences.
- Support/lead on engagement with the wider business and risk owners to develop and deploy improved fraud controls and strategies that improve the fraud control environment
- Develop strong knowledge and becoming a key contact point to markets
- Undertake market read across activities / root cause analysis, in response to an incident or future threat. Call to action the need for change following analysis of root cause analysis of losses
- Monitor the effectiveness of fraud processes and controls, recommending optimisation options, and raising awareness on any gaps
- Provide insights and undertake assessments on Risk Control Assessments suitability and effectiveness
- Support and drive the management of any fraud incidents in market and across the region
- Interpret MI and trends, identifying issues and risks
- Contribute to the definition, management and delivery of the overarching business and fraud strategy and execution of the plan
- Support multi-stakeholder governance requirements
- Provide fraud SME guidance to stakeholders
Requirements
- The role holder will have proven experience within Fraud, Risk, Product and/or Delivery
- Detailed knowledge of WPBs products, policies and processes
- Experience in designing and implementing control / best practice frameworks
- Knowledge of the HSBC’s external environment – regulatory, market fraud landscape, competitors etc.
- Proven experience in working across market, regional and global levels is well regarded
- Good communication and presentation skills
Experience in the following areas will be well regarded, but is not mandatory:
- Working in an environment supported by Fraud systems such as, SAS EFM, Feedzai, Falcon, Biocatch and Threatmetrix
- Experience working in, or closely with, a Value Stream
Capabilities:
- Collaborative and proactive approach to engaging and working with other teams, both in and outside of Fraud
- Ability to work at pace and on multiple activities simultaneously
- Accountability to see actions completed
- Customer empathy and centricity
- An ongoing desire to learn and upskill
- Reporting and governance, including paper writing and presentation
- Embracing change and collaboration
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.