HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of a Delivery Head.

Work Location: Pune or Hyderabad

In this role, you will:  

• Working collaboratively with GPS Technology & Business heads to provide inputs to the strategy. Follow on to oversee & execute that strategy. Alongside establishing delivery governance process and managing technology infrastructure and resourcing and budget allocations.
• Continually evaluating, prioritizing, and managing CS & Investigation’s portfolio initiatives and maintaining a close working relationship with the Product Management & Business Client Services Leads across GPS tech and non-GPS workstreams.
• Leading as a key relationship manager & Technical Platform Lead between Payments Technology, Wholesale IT, Payment Operations and other partner systems for all things Payment enquiry, support request & complaints management, becoming an expert in both Operations and Technology product practices
• Leading as a Technical Platform Lead to ensure the releases of prioritized functionalities / enhancements are implemented as per roadmap and in an efficient and least impactful way
• Bringing innovation ideas and developments to Payments Technology systems & processes to shape the GPS Technology strategy and ensure that foundational capabilities are invested in to develop and maintain a leadership position in the space
• Representing GPS Technology CS & Investigations teams and ensuring that the engineering best practices are observed and creating autonomous code quality & peer review processes.
• Managing growth and affordability, ensuring effective business management of Payments Client Servicing technology solutions
• Being passionate about all elements of testing to ensure that the product enhancement/change is awesome before release. 
• Ensuring quality and performance requirements are established and measured with improvement goals developed; to ensure an autonomous change process enabling fully tested & compliant releases against all functional & non-functional requirements

To be successful in this role, you should meet the following requirements: 

• 15+ years’ experience in Technology Portfolio, Program and Delivery Management
• Strategic and creative thinker with a high level of ownership, self-motivation, and initiative
• Aligning with Group strategy, creating synergy with other country/regional teams, the role requires interaction with numerous entities on a Global basis in way that creates confidence and buy-in but sets clear unambiguous direction.
• Equally own and manage department strategy regarding systems/technology and compliance with regulations
• Proven experience in leading large engineering practices and deliver of complex engineering solutions.
• Ability to self-monitor progress against objectives, and proactively keep leadership apprised of key issues
• Good understanding of payment operations and end-to-end lifecycle (Client onboarding, payment initiation, payment processing and post processing)
• Senior stakeholder management and ability to manage high/critical escalations
• Good understanding of Payments product fundamentals (Technology systems)

The successful candidate will also meet the following requirements:

• Ability to lead engagements & drive communication of business requirements with technical teams (including partner systems and external vendors). Oversee key vendors (including quality assurance), QBR management, key service level metrics oversight, Budget management
• Extensive experience on Pega with Payments Client Servicing and/or Payment Operations 
• Demonstrated ability to successfully execute multiple transformation programs simultaneously
• Experience managing or leading product transformation and large production releases
• Preferably experienced in managing, leading Payments Technology systems
• Consultative experience in large technology transformation & delivery environment
• Ability to author, organize and manage product requirements documents, user stories, and manage a prioritized product roadmap to small batch delivery (lean startup methodology)

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India