HSBC Group

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Payment Solutions (GPS) is made up of almost 10,000 colleagues across 58 countries and territories. This business is uniquely positioned to help clients make payments across borders, currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional, and country awards.

We are currently seeking a high calibre professional to join our team as a Global Account Manager, Global Payment Solutions.

Principal Responsibilities

In this role you will

• Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates
• As Regional/Global Account Manager, maintain regular dialogue with in-country client service teams to foster teamwork and cooperation. Provide guidance to in-country service staff on service-related issues, managing escalations from client’s regional office (RHQ/GHQ); Maintain close relationships with decision makers and key influencers in the client’s RHQ/GHQ Treasury and Finance organisation
• Accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients; Accountable for the identification of opportunities to deliver Client Service excellence locally, regionally and globally; effectively managing any risks and issues. The role holder must have a strong understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks
• Proactively review global client activity and existing solutions with GPS to identify any opportunities to improve the client’s experience with HSBC. This includes but is not limited to; reducing service queries and reject/error rates, streamlining processing time, improved data/payment security, identify opportunities to streamline client processes, eliminate redundancy, strengthen relationships and increase wallet share by recommending new products & solutions that will benefit the client’s business operations
• Coordinate global service delivery with counterparts (or designated service contacts) in other regions/countries across HSBC markets and be the central global contact point for service escalation matters; Point person to lead projects focused on existing business retention (i.e. GBS/TWIST billing global setups, file format conversions, Connect Digital migration)
• Engage with their clients on a regular basis as agreed with the client. This includes but is not limited to a client’s Treasury Operations and IT teams and the wider Finance and Treasury Organization; Gather and maintain specific intimate knowledge of their client’s Treasury operations and how they interface with HSBC products and services
• Understand how HSBC products and services meet their client’s operational needs and how to enhance those products and services to streamline and improve processing for both HSBC and the client reducing the need for daily interaction; Work globally with internal partners as a project manager for clients bespoke Treasury projects ensuring client deadlines are understood, achievable and met. Must be comfortable negotiating with their client if deadlines are unreasonable
• Engage and work cross functionally with various internal partners (Operations, Technology, Product, Sales and LoB) coordinating client interactions and recommendations relating to existing GPS business. Must be flexible and willing to go outside work assignment boundaries to ensure their client’s satisfaction; Develop client tailored Client Existing Service/Business Reviews, using key client metrics to proactively identify issues and trends including things like payment flows, rejection and return rates, and industry benchmarks. Work with the client and internal stakeholders to remediate and improve pain points to benefit the client

To be successful you will need

• Previous banking experience working with Financial Institutions/Corporates in a sales, relationship, or account management role. Specific experience with large multi-national corporations or financial institutions including Global/Regional HQ names will be an advantage
• Strong knowledge of global cash management and clearing services, products, and techniques; Strong project management and analytical skills
• Proven ability in identifying and meeting customer needs through matching a broad range of products and services; Proven ability to deliver creative and flexible customer solutions
• Knowledgeable about our competitors’ products and services, strategies, and client relationship practices; Ability to understand a customer’s business and the fundamentals of running a business
• Experience in working within a fast-paced work environment with continually changing lines of communication, technological advances etc.; Knowledge of day-to-day workings of a Corporate Treasury environment, foreign exchange, intercompany loans, payroll, and payments; Broad knowledge of HSBC Group companies and product ranges
• The following professional certifications will put you at an advantage: International Cash Management (Cert ICM), Lean Six Sigma, SWIFT Certified

Opening up a world of opportunity
www.hsbc.com/careers

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