Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Global Channels Vendor TPEM
Business: Channels Management,
Principal responsibilities
To manage and oversee Channel Service’s Global Vendors in line with HSBCs Third Party Risk Management Policy, ensuring contractual responsibilities are upheld and delivered.
To oversee aligned Global Contract Spend of c$60m.
To actively monitor global vendor performance and ensure standards of service meet HSBC and customer requirements; ensuring any performance issues, risks & incidents are appropriately escalated.
To work with markets consuming Vendor services to support consistency in vendor management practices and oversight of performance, risks and issues and drive best practice.
Support the Global Head of Channel Services to provide strategic direction to HSBC regarding the contract(s) under your control, support and lead key vendor initiatives, and opportunities to reduce cost and improve operational resilience.
Partner with other areas of HSBC including Procurement, CCO, Product, Marketing, Operational Resilience to support management and oversight of key vendors; including wider HSBC business partners.
Manage key Global Vendors with a total contract value of approximately $60 million, including Card Issuance, International Courier, and Document Storage.
Requirements
Minimum 7 years of experience in operations or a directly related business/function.
Proven track record in Vendor Management with strong operational control capabilities.
Excellent planning, organizing, and commercial skills with the tenacity to drive results.
Ability to interact and build relationships with all levels of internal and external stakeholders
Experience in managing third-party or operational risk with a strategic approach to risk management.
Bachelor’s degree and demonstration of relevant industry experience
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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