Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Real Estate Services manages HSBC’s global property portfolio of c. 22 million square feet. Our ambition is to create inclusive, digitally enabled spaces for meaningful collaboration and experiences, while ensuring safe, sustainable, and resilient operations for HSBC. Whether it is a customer entering a branch, or colleagues collaborating in an office, we help to ensure they have a positive experience.
We are currently seeking a high calibre professional to join our team as a Global Hospitality and Experience Lead.
Principal Responsibilities
Role Purpose:
The Head of Hospitality sits within the Global Procurement Infrastructure & Real Estate Services (RES) team, under the Global COO (GCOO) function at HSBC. The role is global in nature and supports the evolving future of work through the strategic delivery of hospitality, workplace amenities, and customer/staff experience across HSBC’s global estate—including HQs, general offices, premium retail branches, and partner areas. This leader is accountable for shaping and executing HSBC’s global hospitality strategy in partnership with strategic Tier-1 suppliers and internal teams. The role reports to the Global Head of Workspace Experience & Operations (WE&O).
In this role you will
- Develop and implement the global hospitality strategy aligned with HSBC’s workspace vision and ESG goals. Work closely with WE&O, workspace strategy, and capital teams to improve workplace value
- Ensure high-quality real estate and hospitality services worldwide, including events, dining, meetings, and reception, by partnering with strategic suppliers
- Manage Tier-1 suppliers, negotiate contracts, enforce SLAs and KPIs, and drive innovation and digital solutions beyond contract terms
- Oversee compliance with Health & Safety and Food Hygiene standards, conduct audits, and manage risk within HSBC’s control framework
- Manage budget, including forecasting, cost control, and commercial management for operating and project expenses
- Lead transformation through business cases for digital tools and sustainability. Engage senior stakeholders and manage communications to enhance service delivery
Requirements
To be successful you will need
- Deep expertise in hospitality operations, real estate service design, catering, and workplace experience functions
- Strong knowledge of health and safety regulations, food hygiene compliance, and audit standards
- Experience in designing and managing performance metrics (SLA/KPIs), service dashboards, and benchmarking frameworks
- Proficiency in digital tools related to guest experience, event scheduling, and workspace management platforms
- Financial acumen in forecasting, budgeting, P&L ownership, cost control, and commercial modelling
- Proven ability to manage large-scale contracts and vendor negotiations with Tier-1 hospitality suppliers
- Experience delivering transformation and innovation in hospitality services, including ESG-aligned initiatives
- Strong understanding of multi-generational workforce needs, amenity trends, and employee value propositions
Opening up a world of opportunity
http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.