Job description
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.
CIB COO focuses on these key priorities:
· Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management.
· Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.
· Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank.
We are now inviting qualified individuals to join this team in the role of Head of Business Credit Office (BCO), Malaysia
Role purpose
The Head of BCO role will be responsible for developing and leading a high performing, client centric BCO team and ensuring exemplary risk management acumen and control standards are embedded within the end-to-end C&L process. In discharging their duties, the role holder must implement a common, reliable, and predictable underwriting and lending process, that protects the business from exposure, whilst responding to clients borrowing needs. The role holder will report directly to Head of CCM Services & Lead BCO, Asia and will work closely with the Coverage and Transaction Services teams to ensure seamless customer experience and consistency of service globally.
The role holder will need to be a strategic thinker, an effective collaborator, and a skilled stakeholder manager to successfully work through the complex landscape and deliver exceptional customer outcomes.
Principal Accountabilities
· Oversee and execute the delivery of CCM services in-country (where required), ensuring alignment with regional processes and a seamless and efficient process for customers
· Monitor and analyse customer feedback within the market, identifying local areas of focus to improve customer outcomes while ensuring alignment with regional priorities.
· Collaborate with global stakeholders, including, CCM, WCRM, Legal, the global business Coverage teams, digital channels and products to implement the overall strategy for the wholesale credit and lending journey.
· Implement governance frameworks to ensure risks and issues related to the Credit & Lending journey are escalated to regional, and global stakeholders and resolved in a satisfactory manner. Monitor the management of financial and non-financial risks pertaining to the CCM production in partnership with local Business Risk.
· Support the OKR, KPI and SLA management framework within the market, maintaining service management oversight pertaining to both operational and control performance across all CCM CTB & RTB services end-to-end.
· Collaborate with the CCMS Product, Design and Innovation Pillar, technology and transformation teams to execute the technology strategy for CCM, reduce legacy technologies, and drive a culture of innovation by developing cutting-edge automation, capability, and business solutions leveraging next-gen technologies, AI, and analytics.
· Manage multiple senior stakeholders with varied and sometimes conflicting agendas, effectively navigating complex situations and driving alignment.
· Implement the BCO model to be globally leading across the bank, leveraging organizational design capabilities to optimize processes and structures.
· Maintain a diverse, innovation-driven credit and lending workforce, ensuring high levels of engagement and satisfaction.
Requirements
· Bachelor’s degree in business, finance, or a related field; master’s degree preferred.
· Minimum of 10 years of experience in credit and lending, with a strong background in managing loan portfolios.
· Proven track record of leading and managing teams, with experience in organizational design and strategic planning.
· Strong stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior leaders.
· Expertise in credit risk management, control assessment, and SOX compliance.
· Experience in driving digitisation and customer experience improvement initiatives.
· Excellent analytical and problem-solving skills, with the ability to consume large volumes of customer feedback and distil key areas of focus.
· Strong communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritised.
You’ll achieve more when you join HSBC.
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Issued by HSBC Bank Malaysia Berhad