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General Role Purpose

·       The Risk and Resilience function plays a pivotal role ensuring that GCOO and Operations across the Group operate within risk appetite, ensuring efficient and effective resilience, risk, and control management. 

·        It will provide visibility of risk and resilience vulnerabilities, remediation activity and strategic guidance regarding potential exposure and impacts, including internal and external environmental changes, and embed robust risk management processes and strategic outcomes globally across all GCOO teams.

·       The function encompasses Controls Office, Operations Resilience, Protective Security, BCIM, Third Party Risk management and Servco.

·       The India Head of Business Risk & Resilience will lead the function across all these disciplines for India, driving a high performing culture, consistent control standards and improved/automated processes. It will partner with all GCOO leaders to embed control and resilience across GCOO as well as define and embed resilience practices and standards for India.

·       The role holder has direct accountability in effectively managing the adherence to the Non-Financial Risk Framework across India for IWPB and Infrastructure, leading risk and control remediations (as required) as well as leading and influencing conversations with Senior Management and Regulators.

·       This role acts as First Line of Defence and ensures the bank operates within its risk appetite by providing specialist risk and control knowledge and insights, promoting the right risk and control culture and decision-making across the entities e.g., the Businesses and Group Infrastructure that operate in the entity, as applicable.

·       This role identifies trends to anticipate future developments in the risk and control environment, positively challenges less than effective controls, tasks, and behaviours.

Accountabilities

·       Active and engaged member of the India Chief Operating Officer (COO) senior leadership team. Provide leadership driving the people agenda, developing/influencing and role modelling the HSBC values.

·       Define and execute HSBC’s global business risk and resilience strategy, aligning with regulatory expectations and business goals.

·       Drive a risk aware culture, ensuring proactive identification and mitigation of operational, third party and security risks.

·       Support the India COO to effecitvley manage the risk and control environment, providing insight on control effectiveness and emerging risk – a key priority in driving the Banks’ strategy, coordination and agreement of strategic plans across India, development and implementation of HSBC’s Governance and Organisational Design  and processes, as well as manage the India COO’s commitments across  governance forums.

·       Develop strong advisory controls relationship with the Chief Operating Officer and Co-Chief Executive Officers for India as well as leaders across Business and Infrastructure teams. Represent risk and controls management to Executive Management and Board members in India as and when needed

·       Engage with regulators and industry bodies to shape and influence resilience standards and emerging risks.

·       Responsible for managing xLoB / xEntity Operational Resilience deliverables to meet HSBC India Chief Operating Officer, Chief Risk Officer, and Co-Chief Executive Officer’s accountabilities.  

·       Accountable to HSBC India and play a key role in supporting the transition of Operational Resilience from Programme delivery to Business as Usual (BAU).

·       Take ownership for establishing the new Business Risk functional capabilities, focussing on outcomes, proactive risk mitigation and investment and benefits returns.

·       Drive the development and adoption of technology techniques and to enhance the bank’s approach to the mitigation of non-financial risks

·       Drive connectivity and collaboration across the enterprise, to drive integrated resilience capabilities including Controls, Business Continuity and Incident Management, Protective Security, and all Non-Financial Risks.

·       Oversee the Chief Control Office, embedding a robust risk and control framework across GCOO.

·       Oversee Group third-party risk vs. appetite working with Business and Infrastructure Non-Financial Risk teams on remediation of Third-Party risk

·       Oversee the readiness across the ServCo Group entities for resolution and recovery events in line with regulatory requirements.

·       Deputise for the India COO in various risk and control forums as and when needed.·       

Leadership:

·       Strong leadership, stakeholder management, resilience and influencing skills up to board-level executives, outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels; imperative to navigate Business and Infrastructure stakeholders to achieve the required outcomes.

·       Cultivate a positive controls culture across the India COO leadership team and across the franchise to continuously increase risk and control awareness and capability

·       Assess and build the right skills and capabilities to manage the dynamic risk and control landscape

·       Understand and translate strategy from a risk and control perspective across India, including aligning directions Exceptional interpersonal and management skills with experience in establishing and managing a wide range of projects, across multiple work stream teams and stakeholders of different levels, cultures, and operating models

·       Role modelling a positive work culture based on respect for people, integrity of actions, creativity and collaboration leading to increased productivity

·       Proven ability in developing and managing high performing teams with clear vision; focused on orchestrating the strategic change agenda and driving tangible customer outcomes

Management of Risk

·       The jobholder will continually reassess the operational risks associated with the role and business area, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology.

·       This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and addressing any areas of concern with the appropriate persons and/or department.

Observation of Internal Controls

·       The role holder will adhere to, and be able to demonstrate adherence to, internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

Experience: Broad and comprehensive understanding of concepts and principles within multiple disciplines or a fast changing discipline

Business / Commercial knowledge: The role requires a comprehensive understanding of several value units / products / regions / legal entities, alongside an advanced understanding of the industry and the relative positioning of the HSBC's products and services.

Leadership: Management responsibilities for a sizeable team of professionals (including responsibility for budget, and planning)

Problem Solving: Covers a wide range of diverse activities that require complex judgements and solutions based on conceptual thought and strategic vision and analysis

Innovation: Is proactive in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementation.

Accountability / decision making: Latitude to make decisions within the value unit / region / product / legal entity strategy guidelines.  There is direction from the long-term business goals with few or no policies to direct how the role should work.

Strategic Responsibility: Creates business plans for own teams and expected to contribute into value unit / region / product / legal entity strategy.

Communication: The role holder must possess a high level of sensitivity to the audience, be able to modify the beliefs and opinions of others, and negotiate with significant latitude for the final outcome. The job is likely to be involved in both internal and external negotiations which will have a major impact on the function, and possibly the entire business unit.

Minimum Graduation or as required for the role. whichever is higher

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India