HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking – Global Payments Solutions 

Hang Seng's Global Payments Solutions ("GPS") offers a comprehensive range of cash management services from account and deposit management, payments and remittance, collection and receivable services, liquidity management and electronic channel solutions to our corporate and commercial banking customers. We provide tailored solutions to our corporate banking customers as well as efficient plug-and-use services to our business banking customers. We are responsible to drive the liabilities growth of Commercial and Global Banking segments through the provision of leading class cash management solutions to them. We are also steering the transaction banking FX growth for the bank as well. We focus on our customer needs in Greater China and aim to be the one-stop cash management partner to our customers across mainland China and Hong Kong.

If you join our Global Payments Solutions business, you will have the opportunity to develop as a world-class professional cash management specialist.  You will also have ample opportunity to learn the technical skills and knowledge of cash management, while gaining great exposure to customer management by understanding customer needs and tailoring solutions for them.  Global Payments Solutions provides a solid and rewarding career as a transaction banking specialist.

We are currently seeking a high caliber professional to join our team as Head of Client Connectivity, Global Payments Solutions. 

Principal responsibilities

• Define, drive and manage for the success of the overall development strategies of the Client Connectivity of GPS across Client Implementation and Digital Channels (e.g. HSBCnet, H2H, API etc)
• Create and manage value proposition for digital connectivity, development and executing digital transformation plans, enhance customer experience on the connectivity implementation and aligning digital initiatives with both HASE franchise and Group GPS overall business goals.
• Collaborating with both internal and external stakeholders including senior management, IT teams, operation, GSC etc to ensure successful digital implementation.
• Monitor and evaluating digital connectivity performance by tracking key performance indicators (KPIs), analyzing data, implementation client satisfaction, revenue ramp up, post-implementation review etc and making recommendations for improvement. 
• Keep up with the latest developments in digital technology and identifying opportunities for innovation.
• Provide leadership and guidance by serving as a thought leader on digital connectivity and client implementation providing guidance to the organization on how to leverage digital technology to achieve its goals.

Client Implementation:

• Take the lead of the Client Implementation managers team to manage and upskill the end-to-end client implementation process on cash management solutions.
• Work closely with GPS Solution Sales team and actively participate in both internal and external client meetings on solution implementations.
• Provide senior management advisory support and services to clients and internal stakeholders across lines of business.
• Manage the review process and governance of the post implementation survey to identify the areas for improvement on customer service. 

Digital Channels

• Manage Digital Infrastructure and ensuring the reliability, security, and performance of digital infrastructure, including networks, servers, and platforms.
• Lead digital connectivity transformation by driving the adoption of new technologies and processes to improve efficiency, productivity, and customer experience.
• Ensure digital security and compliance by implementing and maintaining robust security measures to protect data and systems and ensuring compliance with relevant regulations and standards.
• Innovate digital development in the business for reviewing and assessing change requests, triaging new requests and championing the digital roadmap including but not limited to FSA CTB framework.
• Champion the innovation and ideas that form an important part of the business, the delivery mindset, and across teams internally.
• Gather, report and present digital platform usage analysis, and market intelligence.
• Own and manage the eChannel related legal documentations.  Manage and perform necessary product / regulatory clearance and assessment.   Provide expert advice to stakeholders including but not limited to RFP/RFI

Requirements:

• Proven experience in global payment digital connectivity from leading financial institutions.  Prior relevant in Fintech or treasury transformation consulting or site remodeling/ revamp projects would be an advantage

• Solid experience in digital platform developments in terms of extending the bank’s products and service offerings to digital platforms where onboarding target/potential customers to take up the products/services on digital

• Knowledgeable in banking operations, banking products/ services, ideally in Commercial Banking

• Experience in Agile project management methodology for project delivery on platforms and platform functions would be an added advantage. Waterfalls project management experience would also be relevant

• Appreciation/ knowledge in eFraud prevention, and local regulators' eBanking regulations

• Able to keep abreast of digital development in the market especially in banking industry & possesses foresight in technology application

• Business acumen, and the ability to communicate to executives, business domain stakeholders and technical staff alike.

• Ability to assess rapidly changing technologies and apply them to business needs.

• Strong communication and persuasion skills, including the ability to create marketing and messaging materials that meet stakeholder needs.

• Accountable, analytical, dare to make judgment call and a problem solver.

• Excellent communications and negotiation skills with all levels of stakeholders.

• Strong written and verbal communication skills in English. Fluency in Cantonese, Mandarin or other language skills will be a plus

• Great sense of ownership and servicing mindset to ensure efficient and effective customer implementation connectivity processes

• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage

You’ll achieve more when you join Hang Seng Bank Limited.

 www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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