Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
We are currently seeking a high caliber professional to join our team as Head of Retail Banking and Wealth Fraud, reporting to Head of Retail Banking & Wealth Business Risk Management, Fraud and Credit Control.
Principal responsibilities
- Develop and execute comprehensive fraud prevention strategy aligned with business objectives and regulatory requirement
- Oversee fraud management and operations activities to manage fraud loss in line with Retail Banking and Wealth’s risk appetite, ensure operating efficiency and good customer experience
- Lead and manage cross-functional fraud prevention team covering application fraud, transaction monitoring, card and payment fraud, and fraud investigation. Ensure continuous tuning and optimization of fraud detection and interception rules
- Proactively manage internal and external fraud risk through effective strategy development and operations management
- Oversee the design, implementation, and continuous improvement of fraud risk controls across the customer lifecycle, including onboarding, transactions monitoring and account management
- Lead and provide support to the local teams with accountabilities on management of fraud management and operation activities
- Develop and communicate a clear vision for RB&W that is aligned to the Group purpose and values, and inspire and engage people to create an inclusive, high performing, customer-centric culture
- Provide management of RB&W fraud and risk management discipline, including leveraging a shared services team to provide efficient and effective operational and risk management support to RB&W, where this can be provided centrally
Requirements
- Solid experience and knowledge in managing fraud risk and AML gained in financial industry
- Leadership skills for a constantly changing fraud environment, competing priorities, management of senior stakeholders.
- Strong analytical and data-driven mindset. Knowledge and awareness of current fraud trends, specifically in all areas of first, second- and third-party frauds.
- Thorough knowledge of products, process, banking systems and controls is essential
- Articulate in presentation and clear thought leadership to strategize and take forward initiatives.
- Excellent communication, interpersonal and organization skills with agility mindset to embrace changes
- trong influencing and problem solving skills with ability to work with diverse stakeholders
- Project management skill with track records in leading and mobilizing cross-functional teams and managing multiple priorities
- University graduate in Business Administration, Statistics, Risk Management or other relevant qualification
- Proficiency in both English and Chinese
- Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
You’ll achieve more when you join Hang Seng Bank Limited.
https://www.linkedin.com/company/hang-seng-bank/
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
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