HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Delivery Management.

 In this role, you will:

• Act as ITSO for Payment Cloud Services applications and possess deep knowledge of ITSO responsibilities. Be able to effectively discharge ITSO responsibilities through a combined mandatory expertise in payments management and Technology
  
• Lead & represent IT at Incident Management Community of Practice meetings and other Service Management and Enterprise Technology meetings through a deep understanding of payments domain and cloud technologies. Coordinating technology teams/pods in managing incidents and problems. Analysing incidents to identify root cause trends.
  
• Working with technology teams/pods to devise action plans to prevent incident re-occurrence. Ensure all prod incidents raised to L3 are addressed within required SLAs
  
• Lead and accountable for software testing for payments and to Identify opportunities to improve delivery and oversee the governance process to reduce risk and ensure effective and timely decisions. Plan for performance & load testing in ensuring stability & reliability
  
• Identify the most appropriate Technology solutions, liaise with other engineers, architects and business stakeholders, to understand and drive the testing team towards 0 defect goal.
  
• Manage the reporting of progress, issues, dependencies, and risks to committees and make recommendations to influence decision making to maintain progress towards delivery and benefits realization. Service Governance for Compliance, Regulatory and Cyber Risks.
  
• Participation in Architecture Review and Governance. Service Compliance for OS Patching, Vulnerabilities and Evergreening Issues. Participation and Lead Major Incidents. Participation In Post Incident Reviews.
  
• Incident, Change, Problem and Capacity review and governance. Infrastructure Reviews. Application and Infrastructure optimization. Service Improvement via toil removal. Certificate ownership and governance. Stakeholder Management. Service Resiliency reviews and governance. Act as interface between Production Engineering and Application teams.

To be successful in this role, you should meet the following requirements:

• Sound in IT Risk Management Skill, Proven track record in application management and governance.
• Exposure to software lifecycle(build, testing, transition, maintenance).
• Infrastructure maintenance and management exposure. Proven track record in IT as well business stakeholder management.
• Experience on Incident Management, Problem Management, Event Management and Change Management and Capacity Management, Exposure to service transition to move newly build services to live smoothly.
• Exposure Cert maintenance and renewals, Infrastructure Patching, Evergreening, Vulnerabilities.
• Lead the production issues to identify RCA and get it fixed by applications team to avoid recurrence.
• Proven exposure to smoothly running DR/Roleswap activities for owned services. 
• Exposure to Agile methodology, DevOps.

The successful candidate will also meet the following requirements:

• Exposure to HSBC Service Management and Governance processes and tools i.e EIM, PLADA, UCMDB, SCOTT, ODS, HELIOS, ICE ETC.
  
• Exposure the High value payments / CBPR payments  processing.
  
• Exposure to both the development and service management processes.
  
• Exposure to Cyber Security Issues and reviews.
  
• Infrastructure knowledge eg. APIs, MQ, DB, VMs, VCS, File transmissions etc.
  
• Exposure to SRE processes to improve service reliability by automation and removing toil.
  
• Exposure of leading L1/L2 or L3 Support teams.
  

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India