Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Lead Business Analyst
- Support the Reporting and Insights Lead in building easy-to-understand and actionable MI for consumption by UK and IWPB Technology stakeholders, GCIO and relevant business stakeholders
- Facilitate monthly performance reviews between UK CIO and Service Line CIOs, ensuring supporting material is accurate, comprehensive, consistent and provided in a timely manner in line with the UK CIO governance calendar
- Support the creation of the UK CIO Scorecard, including leading progress reporting and timely escalation to UK CIO and UK Technology Exco
- Work with subject matter experts and metric owners to assign monthly/annual targets for UK CIO and Service Line CIOs
- Work with metric owners across the technology organisation to incorporate any boundary/scope changes into metric reporting and ensure target adjustment
- Drive consistency and high-quality standards across MI and Reporting artefacts to ensure insights can be reliably aggregated and communicated to senior management
- Champion usage and drive adoption of strategic MI and Reporting tools and golden sources, challenging manual processes and driving automation of reporting
- Resolve ad hoc queries from internal stakeholders around metrics reporting and support broader upskilling and awareness of metrics
- Continuously monitor functional performance and progress towards targets – including group technology targets, business-driven targets and internal stretch targets – and escalate any delivery risks for resolution
- Work with the Reporting and Insights Lead to provide quantitative and qualitive insights and analysis as an input into reports / presentations to senior leadership, e.g. as part of performance reviews with business, mid-year and end-of-year reviews, Group OpCo board papers, 121s with GCIO and HBUK/IWPB CEO.
- Support the IWPB and UK Technology Head of Strategy & Governance by providing data analytics, MI and reporting insight and support in the design, planning and implementation of strategic programmes within the IWPB and UK Technology Strategy and Governance team
- Lead by example, demonstrating core behaviours and values including teamwork, focus, drive and determination
- Act in a manner that transparently promotes HSBC values and delivers in an aligned manner
- Cultivate an environment that supports diversity and reflects the HSBC brand
Requirements
To be successful in this role, you should meet the following requirements:
- Experience in the development of senior, executive-level reports; summarising complex quantitative and qualitative analysis into concise and impactful presentations that demonstrate key themes and trends
- Excellent problem-solving skills with a focus on utilising data to develop management insight and propose solutions
- Strong attention to detail and a track record of delivering analysis and executive reports that are accurate, transparent and actionable
- Advanced proficiency in Microsoft Excel and PowerPoint, with extensive experience utilising IT systems, reporting tools and MI dashboards
- Proven ability to work with all levels of management; demonstrating strong interpersonal and stakeholder management skills and an ability to build and maintain relationships with ExCo members and their leadership teams
- Highly organised with strong planning skills and the ability to prioritise and manage multiple projects simultaneously
- Ability to work under pressure; delivering outcomes under tight timescales to a high level of quality
- Comfortable shaping and bringing structure to tasks that are ambiguous and/or where stakeholders have shared conflicting requirements
- Experience in managing executive-level balanced scorecards, liaising with metric owners across a broad organisation, tracking progress and escalating areas that are off-track in a timely manner
- Experience in automating manual reporting effort to improve accuracy, timeliness and cost efficiency
- Experience working in Finance and Banking or Management Consultancy, ideally within Technology for a large, global organisation
- Understanding of HSBC’s strategy and footprint, along with the competitive landscape, regulatory and macroeconomic environment
- Good understanding of Digital Business Services IT structures, processes and objectives across the Group
- Experience and understanding of Agile ways of working in a large, global organisation
You’ll achieve more when you join HSBC.
www.hsbc.com/careers