HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager HR Advisory -HR ADVISOR_GSC CHINA.

Principal responsibilities

• Support mangers in the business to deal effectively with people issues by providing customer driven advice and guidance to customers on complex enquiries relating to all aspects of HR Services, handing off to the specialist areas where required.
• Provide advice and guidance through a range of channels, e.g. customer management tools, click to chat and telephone, balancing face to face contact as necessary.
• Apply problem solving skills and analytical reasoning with HR knowledge to find appropriate solutions to complex people challenges that arise, escalating for guidance or decisions where appropriate.
• Escalate flaws/gaps in policy and process to the appropriate relationship manager in the HR Advisory team and/or the customer contact support team and/or the appropriate GSO area or CoE. with the HR business in order to influence appropriate changes.
• Continually reassess the operation risks associated with the role inherent in the business, taking account of changing economic on market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• Proactively interact with other HR and business managers to understanding issues and optimize operational delivery.
• Escalate any queries/issues of a technical specialist nature that and outside own knowledge/ experience.

• Excellent organisational and planning skills / attention to detail.
• Excellent interpersonal and communication skills.
• Well-developed analytical, problem solving and decision making skills combined with influencing and negotiation skills.
• Broad generalist HR experience (preferred)
• Proven ability to work well under pressure within demanding and changing timescales/deadlines.
• Able to rapidly develop a detailed knowledge customer contact practices and procedures.
• Evidence of success in an operational HR role.
• A good understanding of the principles of Employee relations.
• A sound working knowledge of HR principles and procedures.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.