Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further
Commercial Banking - Corporate Insurance & Investment Sales Quality Assurance & Business Management Department
Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.
For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.
We are currently seeking a high caliber professional to join our team as Manager, Investment Sales Quality Assurance and Business Management
Principal responsibilities
- Enforcing investment sales guidelines and sales compliance in Commercial Banking
- Oversight and monitoring of investment sales process via establishment and execution of various controls including but not limited to sales quality check, internal training and independent customer callback survey
- Provide support to or manage projects, initiatives or programmes related to the department. May include leading / assisting with defining the project approach, building stakeholder buy-in around plans, commitments and changes
- Responsible in enforcing sales guidelines and sales compliance, monitoring of sales process, and conduct quality control checking and subsequent sales quality reports
- To review and formulate internal policies and procedures to maintain high customer service quality and compliance standard
- Collaborate with other departments in driving insurance compliance initiatives
- To maintain efficient servicing and provide efficient sales support to the sales departments
- To ensure the sales activities are complied with the Group’s / Bank’s internal control standards, that all activities are conducted according to the related guideline and procedure manuals
Requirements
Requirements
- Proven track record in Manager level or in a similar leadership role
- University degree /or proven banking / investment experience, especially in quality assurance or compliance areas
- Good knowledge of investment products and business
- Proficiency in both Chinese and English
- Strong PC skills and familiar with the application software, such as Word, Excel, and PowerPoint
- Strong self-motivation, with the ability to work independently and under pressure
- Strong organization skills, logical thinking skills and analytical skills
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
- Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Hong Kong Monetary Authority - Mandatory Reference Checking Scheme.
You’ll achieve more when you join Hang Seng Bank Limited.
www.hangseng.com/careers
https://www.linkedin.com/company/hang-seng-bank/
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
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