HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Operations Manager Client Onboarding and Account Opening - RETAIL CREDIT SYSTEM - GZC.

Principal responsibilities

• Initiate and plan Business migrations/development ensuring a low cost, high quality service to the business areas ensuring that risk is minimized and profit is maximized through effective management of costs/resources.
• Ensure that process and procedures are continually reviewed and improved and the changes are communicated and implemented effectively.  The job also entails checking on internal audits and measures undertaken and regularly reviews them in order to maintain quality and productivity at the optimum level.
• Set a high standard of continuous staff motivation and leadership to ensure a good work environment leading to committed staff who takes pride in working for the Company. 
• Develop staff to achieve their potential to both meet Company objectives and manage attrition.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement the Group Compliance Policy, as applicable to the roles.
• Aware the Operational Risk that associated with the role, and to ensure that all actions during the employment with HSBC take account of the likelihood of operational risk occurring.
• Drive the team to achieve high quality and operation efficiency.

• A bachelor degree with major in commerce / finance / accounting or equivalent.1. A bachelor degree with major in commerce / finance / accounting or equivalent.
• At least 1-2 years’ experience in management position with exposure to appraisals, counseling, team building and staff development.
• Ability to speak and understand English fluently, to write good quality emails and reports, and have good conversational skills.
• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting.
• Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements.
• Ability to Initiate cost control measures by achieving resource efficiency and managing overheads.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.