HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist

In this role, you will:

A.    Test Planning & Strategy:
 * Develop and execute comprehensive test plans, test cases, and test scripts for Pega CDH applications.
 * Collaborate with business analysts, decision architects, and developers to understand requirements and translate them into test scenarios.
 * Ensure that testing activities align with the overall project plan and business objectives.

B.    Test Execution & Validation:
 * Perform various types of testing, including functional, integration, regression, and performance testing on Pega CDH components.
 * Validate Next-Best-Action (NBA) strategies, decision flows, and engagement policies to ensure they are working as designed.
 * Verify the accuracy and effectiveness of adaptive models and predictive analytics.
 * Utilize and validate data flows, interaction history, and Decision Data Store (DDS) to ensure data integrity and correct decision outcomes.

C.    Defect Management & Reporting:
 * Identify, document, track, and manage software defects and quality issues using a defect tracking system (e.g., Jira, Azure DevOps).
 * Communicate test progress, results, and issues to the project team and stakeholders.

D.    Collaboration & Process Improvement:
 * Work closely with cross-functional teams to monitor and close defects.
 * Contribute to the continuous improvement of testing methodologies and best practices within the Pega CDH environment.
 * Participate in agile ceremonies, including daily stand-ups, sprint planning, and retrospectives.

E.    Automation (Desirable):
 * Experience with test automation tools (e.g., Selenium, Pega's own test automation features) to enhance test coverage and efficiency.
 * Develop and maintain automated test scripts for regression testing.

To be successful in this role, you should meet the following requirements:

• Strong understanding of Pega CDH architecture and its core components (e.g., Next-Best-Action Designer, decision strategies, adaptive models, data flows, interaction history).
• Familiarity with SQL queries for data validation and analysis.
• Knowledge of testing methodologies and software development lifecycles (SDLC).
• Experience with test management tools (e.g., Jira, Zephyr, TestRail).
• Pega Certified Decisioning Consultant (PCDC) or other relevant Pega certifications.
• Experience with API testing (e.g., using Postman).
• Experience in the financial services vertical
• Knowledge of automation frameworks and tools.
• Experience with cloud platforms (e.g., AWS, Azure).

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India