HSBC Group

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

This is a strategic leadership role responsible for overseeing all aspects of an organization's payment systems and operations working across the Technology delivery lifecycle including inception, construction, testing, release and ongoing management of a product or service in a pod within a Technology team.

As our Private Banking Technology - Head of Digital Payment you will:

• Develop and execute payment strategies aligning the organization's payment goals with overall business objectives; oversee the payment ecosystem including understanding the various payment methods, technologies, and regulatory requirements
• Provide support across the end-to-end delivery and run lifecycle, utilizing their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand
• Identify and evaluate new payment technologies and staying ahead of the curve in a rapidly evolving landscape; manage budgets and resources ensuring efficient allocation of funds for payment-related initiatives
• End-to-end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey
• Liaise with other engineers, architects, and business stakeholders, to understand and drive the product or service's direction
• Establish a digital environment and automate processes to minimize variation and ensure predictable high-quality code and data. Create technical test plans and records, including unit and integration tests, within automated test environments to ensure code quality
• Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end-to-end journeys, ensuring they have an excellent domain knowledge
• Provide support in identification and resolution of all incidents associated with the Information Technology (IT) service, as directed by leadership of the DevOps team and ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered
• Responsible for automating the continuous integration/continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement 

For this role, HSBC targets a pay range between $141,300.00 and $211,900.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

• Demonstrated experience in DevOps and Java/J2EE technologies with a strong focus on CI/CD automation
• Strong understanding of payment systems and technologies (payment methods, fraud prevention, and security protocols). Familiarity with relevant laws and regulations related to payments
• Experience in managing payment operations, ability to oversee the processing of payments, manage exceptions, and reconcile transactions
• Excellent communication and problem-solving skills, along with strong leadership and management abilities
• Knowledge of Ansible Automation Platform, Scaled Agile framework, Agile methodology and must have worked in cross functional teams that are well versed with Agile and DevOps
• Good at prioritizing tasks, researching, ethical decision making, team decision making, and consensus-building
• A customer-centric mindset, understanding the importance of meeting clients' needs and expectations
• Knowledge of cloud environments, being AWS a plus

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.