HSBC Group

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Process Consultant - CTB GLOBAL OPS_WPB.

Principal responsibilities

• To deliver the Ops transformation program targets by focusing on the globally directed projects and initiatives, through identifying opportunities and designing, implementing, delivering & embedding the change to the relevant processes.
• To be responsible for leading small/medium scale transformation and re-engineering projects & initiatives or supporting Senior Transformation Lead in managing a large transformation program. In both cases, to deliver an agreed set of business objectives / benefits and to meet the overlying portfolio strategy in Payment Operations Transformation.
• For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation initiatives.
• Act as trusted advisor and a partner to stakeholders to identify and ensure commercially based decisions are taken on prioritizing and optimizing the project portfolio.
• Work with the businesses as a delivery partner to develop objectives and quantitative recommendations.
• Identify and recommend innovative solutions that consider and include suitable appropriate emerging improvement trends and solutions.
• Working across regional and local teams to ensure commonality of understanding and objectives and raising to manager attention in a timely manner when conflict arises.
• Supporting relevant Lean Six Sigma (LSS) training curriculum across Operational Transformation and Operational Excellence journey.
• Build trusted partnerships with internal customers through consistent identification and delivery of value-added consultancy services that exceed expectations and position the transformation program for sustained success.
• Be knowledgeable of key business drivers and customers, competitors, and emerging trends in the industry landscape.
• Facilitate training forums within internal teams and nurture a culture of continuous learning.

• A candidate with 8+ years of overall operational transformation experience and a variety of skills related to executing high and medium complexity projects and consulting engagements.
• Good experience in project management and process improvement initiatives internally or other large complex organizations. Good understanding of overall banking and financial/consulting services industry knowledge will be preferred.
• Good working knowledge of functional area in an operational or consulting capacity
• Knowledge of the change process, project lifecycle and consulting tools and techniques
• Strong problem solving skills using end to end process reviews and data driven analysis.
• Exposure / experience with Robotics / A.I. and other light automations tools & techniques will be an added advantage.
• Understanding of how technology/process improvements adds value to the business and to the end customer.
• Experience in managing senior stakeholders and demonstrated ability to build rapport rapidly with key stakeholders and to translate ideas into outcomes.
• Experience working across cultures and in matrix organizational structures.
• Ability to form working relationships at senior level in the organization.
• Financial acumen: ability to develop a business case, quantify benefits and translate ideas into outcomes.
• Ability to develop cohesive working relationships with business partners.
• Good English enabling good written & verbal communication, negotiation and influencing skills. 

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.