Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.
In this role, you will:
· Managing an application portfolio or Digital portfolio along with associated projects.
· Provide Application support to HSBC Asset Management India along with implementing, maintaining and supporting digital assets.
· Lead and Implement new digital transformation projects, support existing digital assets.
· Monitoring the roll-out of new software applications to ensure there are no problems.
· Liaising with third party vendors for implementation and support of digital assets.
· Maintain Application inventory and be adept in incident management, problem management & change management.
· Reviewing the health of software application functionality and suggesting improvements & interacting with third party vendors and internal clients to improve application performance and stability.
· Establishing the root causes of application errors, and escalating serious concerns to the Senior management
· Incident and quality dashboard reporting.
· Balancing competing project constraints including but not limited to scope, quality, schedule, budget, resources and risks in order to accommodate the needs of each user/customer
· Build networks with key stakeholders, creating an ability to resolved incidents at pace with minimum conflict
· Active involvement in performing BCP and DR drills as a part of business continuity.
· Documenting processes and monitoring application performance metrics
· Maintains basic Application security standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
· Adhering to internal application governance standards.
Requirements
To be successful in this role, you should meet the following requirements:
· Demonstrable experience as a Production Support Leadn a related field (Mutual Fund or financial institution or non-banking financial institution, Markets, would be an added advantage)
· Project Management skills
· Experience in stakeholder management of senior business and IT management
· Exceptional ability to provide front end support to internal departments and web-based clients.
· Exceptional communication skills and being a team player.
· Critical Thinking skills
· Excellent Team management skills
· Basic knowledge of front-end and back-end programming languages, such as C++, JavaScript, etc.
· Project management or ITIL certification would be an added advantage
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website
Issued by – HSBC Software Development India