HSBC Group

Why join us? 

Group Chief Operating Office (GCOO) is a critical capability for the Group comprising Business COO, Operations, Procurement and Real Estate, Business Risk & Resilience including (Business Continuity, Protective Security, Non-Financial Risk, and ServCo) and Change Execution. GCOO is the execution engine of the Group. As well as managing & controlling the business, the GCOO organisation enables business strategy through transformation and optimises operational efficiency.

GCOO Change Execution is critical in leading the implementation of GCOO’s most significant, large scale, complex strategic programmes and ensuring successful delivery of cross-business change initiatives. These are typically cross value stream enablers or global, common solutions required across businesses.

The Opportunity:

The project manager is responsible for leading and overseeing projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget. This role involves planning project objectives, coordinating resources, managing stakeholder communication, assessing risks, and implementing changes as necessary to achieve project goals. The project manager also monitors progress, reports on outcomes, and evaluates project performance to ensure continuous improvement.

What you’ll do: 

• Define project scope, goals, and deliverables; create detailed project plans outlining tasks, resources, timelines, and budgets.
• Assemble and lead a project team; assign tasks based on team members’ skills and experience; promote collaboration and resolve conflicts.
• Identify potential risks early in the project; analyze their impact and develop mitigation strategies to minimize disruptions.
• Estimate costs, establish budgets, track spending, and adjust as necessary to keep the project within financial boundaries.
• Maintain open lines of communication with clients and stakeholders; provide updates, respond to inquiries, and adapt based on feedback.
• Implement quality control processes to ensure deliverables meet agreed-upon standards and satisfy client requirements.
• Continuously monitor project progress against the plan; make adjustments as needed to stay on track with deadlines.
• Meet with stakeholders to understand and gather business requirements through workshops, interviews, and document analysis.
• Examine current business operations to identify areas for improvement or enhancement.
• Identify gaps in existing business processes and recommend improvements for better efficiency and customer experience
• Collaborate with product and engineering teams to design solutions that meet customer requirements while aligning with company offerings.
• Support UAT (User Acceptance Testing), validate implementation against requirements, and ensure successful deployment.
• Develop user guides, training materials, and conduct workshops to educate customers on implemented solutions.
• Maintain records of all aspects of the project including decisions made, changes implemented, and lessons learned for future reference.
• Evaluate project performance after completion to identify successes and areas for improvement for future projects.

• A minimum of 5 years of experience in Project Management is preferred.
• Experience working on large-scale projects is crucial as it demonstrates the ability to manage complex tasks and coordinate with multiple stakeholders.
• Software Delivery Life Cycle (SDLC):Familiarity with the SDLC is essential. The SDLC outlines the phases involved in software development, including planning, analysis, design, implementation, testing, deployment, and maintenance.
• Experience in banking or financial institutions is preferred. This sector has specific regulatory requirements and operational challenges that a project manager must understand to provide valuable insights and solutions.
• A bachelor’s degree in fields such as business administration, information technology, finance, or related areas is typically required.
• PMP (Project Management Professional), or Agile Certifications are preferred.
• Proficiency in creating Business Requirement Documents (BRDs), Use Cases, and Process Workflows and closure documents is critical.
• Strong communication skills are necessary for effective stakeholder engagement. The ability to articulate ideas clearly and listen actively helps facilitate collaboration among team members and stakeholders.
• Leadership skills are important for guiding teams toward achieving project goals. A successful business analyst often takes on a leadership role within project teams to motivate others and drive progress.
• Critical thinking skills are vital for problem-solving complex issues that may arise during projects. The ability to analyze situations from multiple angles allows the business analyst to propose effective solutions.
• Experience using tools like JIRA (for issue tracking), Confluence (for documentation), MS Suite (for general productivity tasks), and MS Visio (for creating diagrams) is essential for managing projects efficiently.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

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