Job description
Digital Business Services (DBS)
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. We combine global expertise and technology to help keep us thriving in the competition.
We are currently seeking an experienced professional to join our team.
In this role, you will:
- To monitor daily embossing file operations and processing to ensure high efficiency and accuracy
- Handle the enquiry from Branch/CCSS/GSC and take necessary follow-up actions
- Process the exceptional request from Branch/CCSS and make correct instruction to GSC to support the front-end counter to complete the customers’ special or temporary requirements
- By supporting and implementing standardization, centralization projects
- Carry out operational maintenance activities related to the vendor systems
- Monitor and manage vendor performance and payment.
- Support business team on stock monitor and payment reconciliation
Requirements
To be successful in the role, you should meet the following requirements:
- Solid knowledge of cards products and services and procedures
- Strong ability in problem solving, task prioritization and detail-oriented
- Solid knowledge of HSBC systems, such as HUB, ATMP and etc will be an advance.
- Experienced in process review and project management
- Team player who shows initiative and assertiveness
- Proactive, independent and be able to work under pressure
- Good Communication skills and interpersonal skills
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. #LI-HSBCCJ/CJ
Issued by HSBC Bank (China) Company Limited