HSBC Group

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

International Wealth & Premier Banking (IWPB) serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

Process Improvement and Change is an important function of HSBC IWPB helping to achieve global and local strategic goals through project delivery. The team consists of Business Analysts, Testing, and Change Management, and works on projects to improve efficiencies and sustainability within WPB.  The team works closely with key stakeholders across IWPB’s divisions, as well as the Transformation and Technology team.

In this role, you will co-ordinate change across IWPB, so that the investment portfolio of initiatives delivers to most impact to our customers, people and community. You will also work to continuously improve our ways of working.

Your main responsibilities will include:

• Develop the change framework, as part of design thinking change lifecycle 
• Engage stakeholders, identify impacts, respond to the situation and context of our customers and people to develop change plans, processes and frameworks
• Develop effective relationships with all business leads, and to work with change teams to effectively delivery change in partnership with these leads
• Lead ways of working and agile practices for Design, Digital and Delivery 
• Lead a team of change managers, including nurturing their relationships with all customer value streams/lines of business

To be successful in this role, you will need:

• Bachelor’s degree in a Finance and/or business-related field with relevant experience in Change and Agile leadership. 
• Experience in successfully improving businesses through change, through both change management and major transformation, and through developing way of working using collaborative practices.
• A passion to put customers experiences and interests at the centre of transformation
• Excellent interpersonal skills demonstrating the ability to influence as well as developing strong and productive relationships with key senior management and colleagues in a complex matrix environment
• Hands on knowledge of agile and collaborative practices, with experience leading people in an agile context desirable.

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.#LI-HSBCJHE