Job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further..
Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.
We are currently seeking a high calibre professional to join our team as a Senior Change Manager.
Principal Responsibilities
The vision statement for Global Chief Operating Office (GCOO) Transformation Services is “To be the Group’s primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for HSBC”. GCOO change teams are at the center of the bank, working between Lines of Businesses and Functions on the highest profile programme from Strategy & design to delivery and change adoption.
In this role you will
Propose innovative ideas, test and refine with colleagues and stakeholders; Bring innovative ideas to the business solutions / engagements by keeping updated on industry trends
Shape project direction & approach by having good comprehension of the HSBC’s strategies & priorities; Identify and quantify investment case opportunities
Manage the whole project / program independently by leading the change initiative and taking strategic decisions; Manage senior stakeholder and sponsor relationships, via effective written and verbal communications, with customized approach tailored to different audience
Design, establish and maintain project governance, including clear sponsorship, tollgates and steering committee, in accordance to Change Framework; Manage efficient utilization of resources and project costs, within allocated budget
Track & manage project progress comprehensively including scope, budget, timeline, risks, issues, dependencies, assumptions and benefits / outcome realization
Design problem solving approaches and frameworks (incl. target operating models, process and system transformation); Analyse current state, design the future state, validate assumptions with stakeholders to align with business requirements; Perform effective gap analysis to the required level of granularity based on different stakeholder needs / views. Develop and execute action plan to close the gaps assessed
Lead design refinement to ensure compliance with requirements, design & execute testing to ensure comprehensive coverage of requirements, design and business scenarios. Maintain requirements traceability; Plan & execute deployment activities including ensuring completion of business readiness, deployment pre-requisites, post-deployment health check and sign offs
Build and maintain a reputation for reliable, efficient and effective delivery of business solutions; Monitor & manage any off-track activities and bottlenecks, and highlighting/escalating as required, and providing solution options with cost benefit analysis; Accelerate delivery of projects by identifying & executing simplification opportunities
Requirements
To be successful you will need
Solid experience in change environments across strategy, design (consulting), initiation and delivery; Industry experience in large complex organizations, implementing major organisational change and business transformation projects for banking industry
Demonstrable experience of independent stakeholder management at a senior level, especially impactful communication, influencing and running project governance; Demonstrated ability to independently build, maintain and navigate the organization using formal / informal networking skills
In depth experience of working in a banking environment for operations, system transformation, Organization Design (incl. potentially M&A) projects; Experienced in supporting the definition of a business problem, and solutions based on data
Excellent problem solving & analysis skills including extensive PowerPoint and Excel know-how; Experienced in leading & executing end to end project lifecycle from initiation till closure at pace and with clear examples that project outcomes were achieved. Proficiency in knowledge of consulting and Change Frameworks, Agile methodologies, Waterfall methodologies and best practices
Strong understanding of banking / HSBC and how change drives benefits for HSBC, its customers and other stakeholders; Extensive project management & business analysis skills and experience of managing large and complex projects; Strong people manager and broad experience in managing large teams of different work streams; All-rounder expert in Implementation, change management and benefits realization
Cantonese/Mandarin language skills is highly beneficial; Plus point if certified in one or more of the following; Managing Successful Programmes (MSP), Project Management Professional (PMP), Prince2, Certified Business Analysis Professional (CBAP), Certified Scrum Master (CSM), or any relevant qualifications
Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.