Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
In this role, you will:
- Produce a well-defined project plan, identifying the key milestones by assigning responsibilities & resources.
- Create a detailed project plan capturing low level activities and assigning owners, tracking the progress closely.
- Provides timely reports on project status. Identify risks/issues/dependencies as they arise throughout the project lifecycle and escalate them in the appropriate governance forums with proper mitigation plan.
- Maintains project change control, ensuring any changes to baseline are managed through change request.
- Collaborates and builds positive stakeholder relationships providing regular updates, obtains buy-in from all project stakeholders encompassing key project activities.
- Promotes and takes accountability for project quality; identifies opportunities to improve delivery.
- Manages Change Adoption to ensure the change lands well and sticks, contributing to benefits realization.
- Analyses management reports and derives insights from it to drive the right business decisions.
- Drive project discussions autonomously towards logical conclusion.
- Drives project governance / assurance activities (e.g. Non-Financial Risk assessment, Data control, product approvals etc. ) with business, legal, regulatory compliance, financial crime risk teams etc.
- Coordinate with internal and external third-party vendors for flawless execution of project.
Requirements
To be successful in this role, you should meet the following requirements:
- 12+ years of experience in project management in the banking and financial institutions.
- Understanding of the project lifecycle
- Business Transformation Frameworks and best practice techniques
- Agile / scrum methodologies of project delivery
- Understanding of key activities for Change Adoption
- Knowledge of project management tools such as Clarity/JIRA/MS Project
- Understanding of banking / HSBC and how change drives benefits for HSBC, its customers and other stakeholders
- Domain knowledge on the following:
- IVR Simplification
- Automation for self-service (Voice bots)
- ID &V - CLI/ANI , OTP , Voice ID
- Data - Migration, storage and management (real time and historical)
- Contact Centre Reporting and BI
- WFM process, Forecasting, Scheduling, Routing,
- Knowledge Management (KMS)
- Sentiment Analysis, Intent Management
- AI /Gen AI enabled Agent assist
- Routing, Queue, Process Optimisation
- Contact Center Platform demise /migration (voice/ chat)
- CCaaS Implementation experience
- Cloud migration experience (Geneys/Amazon/MS)
- IVR Simplification
- Understanding of the purpose, value, culture and fundamentals of Global Transformation, Physical and Digital Channels
- Experience in Digital Journey like a Mobile/Web Banking application
What additional skills will be good to have?
PMP / Prince 2 / MSP/ PgMP/ Leading SAFe Certifications
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India