HSBC Group

At HSBC, we’re a trusted international organization with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories. In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition. Whether you want a career that could take you to the top or in an exciting new direction—we offer opportunities, support and rewards that will take you further.
Global Payment Solutions (“GPS”) is a strategically important business for HSBC and plays a key part in the Group’s global leadership in transaction banking, utilizing its powerful international network to connect east and west.

HSBC is looking for a Card Product Senior Account Manager, with proven experience in the Commercial Card arena for an exciting role in the firm’s offices in Av Kléber, Paris. The role’s main focus is generating and driving revenue through identifying, developing and optimizing new and existing client opportunities. The Card Account Manager will focus on the generation of new business opportunities. The successful Card Account Manager will have proven B2B sales / account management experience as well as an understanding of the Global Commercial Cards industry.

What you will do: 

In this role you will:

Proactively focus on the generation of new business opportunities to generate income for the scheme from instigation to implementation 

•    Manage a portfolio of 20-25 key client card programs
•    Drive and deliver program optimization and growth across HSBC Continental Europe existing book of customers
•    Support sales with Corporate Card program acquisition efforts
•    Identify and share best practices with colleagues and customers
•    Attend and support delivery of client meetings and client conferences
•    Manage costs to ensure that the target cost to income ratio is met or reduced
•    Negotiate the terms of new commercial agreement, both internally and with clients
•    Build relationships with existing clients to gain a clear understanding of their requirements
•    Develop and implement new ways of working with key clients for longer term partnerships
•    Provide clients with proposals that are both timely and professional in quality
•    Implement Corporate Card best practice to support enhanced customer journey
•    Understand market trends and the likely impact on revenue streams
•    Collect and share competitor and trend analysis
•    Monitor and analyze financial information, assessing business risks and implementing solutions to address these where necessary
•    Ensure customer satisfaction through monitoring of feedback
•    Communicate new income opportunities to internal stakeholders
•    Attend networking and local business groups to build links and keep up to date on local activities
•    Manage external communications e.g. agencies, brands and suppliers
•    Conduct ambassadorial duties as required 
•    Deliver presentations and pitch at c-suite level
•    Participate in industry forums

Your responsibilities will include:

• Regularly update management on progress against portfolio account plan 
• Responsible for oversight of short-term and long-term key clients’ portfolio strategies leveraging regional Product execs to provide insight and clarity of regional and local customer needs, and the regulatory environment 
• Drive penetration of the existing customer base
• Identify opportunities to optimize existing managed and non-managed Corporate Card programs
• Utilize effectively but indirectly regional resources where required 
• Develop and drive specific commercialization activities creating tools to support sales and client service teams in educating and marketing our global Product capabilities 
• Ensure consistent approach to implementing tariffs 
• Driving effective interaction across organizational boundaries, including sales, client services, marketing, operations, Information Technology (IT), Legal, Business Risk Control Management (BRCM), Finance, and Compliance to deliver optimized customer experiences 
• Develop and maintain good contact with the external Global Payments Solutions (GPS) market, e.g., partner organizations, industry associations, customers, competitors, regulators, and vendors to ensure that our strategy remains relevant and effective 
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets 
• Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviors that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers 
• Help manage the processes, infrastructure and resources needed to deliver agreed team plans and targets, identifying and implementing improvements and collaborating with colleagues to maximize end to end integration, effectiveness and efficiency 
• Maintain a robust and efficient control environment across Global Payments Solutions (GPS) to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise 

Previous experience in developing commercial income in a similar environment is highly advantageous.  
Proven B2B customer facing experience is essential – ideally as a Commercialization, Sales or Account Manager.

You should apply if you have: 

•    Availability to undertake the travel required for this role, i.e. European Travel 
•    Relevant product knowledge including knowledge of Cards, Commercial Cards, Global Payments Solutions(GPS) is desirable but not essential 
•    Experience working in relevant environments, i.e. Commercial Banking is desirable but not essential 
•    Experience working in relevant market, or context, i.e. European exposure is desirable but not essential 
•    Past working experience in a relevant role, i.e. Account Manager, Sales, Commercialization is desirable but not essential 
•    Experience of using relevant software packages, i.e. Word, Excel, PowerPoints is essential 
•    A track record of gaining an understanding of customers' needs and delivering excellent customer service 
•    A flexible and adaptable approach to change and will support others to respond in a similar way 
•    Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered 
•    Experience of creating and deploying comprehensive account plans which consistently deliver desired results 
•    Experience of personally complying with business processes, rules and regulations 
•    Experience of building effective customer relationships which create customer advocacy 
•   A track record of successfully identifying and developing significant, complex business propositions, that attract and entrench customers, in a fair and ethical way
•    Language: English / French + 1 another language preferred but not essential (Italian, German, Spanish)

What you’ll get in return:

• We’ll help you progress your career, including access to development programs, mentoring and coaching, as well as world-class training through HSBC University 
• You can work your way and will have a say in when, where and how you and your team flexibly work together
• Our flexible benefits will give you financial security, including: employer-funded pension, Holiday vouchers based on your reference tax income. Our family-focused benefits can help you to support your loved ones, including partial reimbursement of childcare costs, allowance for parents of children with disabilities, days off for key events (weddings, moving house), 
• We’ll give you a huge range of resources that support your mental, physical and social well-being, including: free access to Headspace app, health checks, 5 weeks paid vacation
• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices 
• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests. 

Please note: Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.