HSBC Group

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. 

In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited.  Operating in Toronto and Vancouver, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group.  We have different capabilities that provide tools and processes to facilitate the functions, business and entities with their service management responsibilities. 

About us

Equities Technology solve some of the most interesting and complex challenges in the financial industry to help our global business and its customers succeed. Shipping code early and often using Agile and DevOps principles is critical for us to deliver business value, with continuous improvement and learning at the center of everything we do.

We are motivated by challenging each other to push the boundaries of financial and technological innovation, in an open, inclusive, and diverse environment.

Our team in Equities Technology lead the Production Practice globally, we partner with engineering teams, our business, product owners and other practices to ensure operational excellence and stability are at the forefront. Curiosity and a growth mind-set driven by continuous learning are key values within our team. 

About the Role

We’re looking for a Global FIX and Client Connectivity specialist for the Americas region, based in our Toronto office, to lead and grow the practice, enabling engineering teams to build and operate their platforms while adhering to standards, policies and regulatory requirements. You will form direct relationships with trading desks, technology teams and leadership.

You will help us continue the journey of implementing Infrastructure as code, containerization, micro services and using cloud infrastructure, while ensuring the highest levels of stability and control of our production platforms.

Challenging existing processes and ways of working is key to the role, enabling consistent small gains to contribute to the evolution of our business and how it operates.

You will help us build high performing teams and to enable that you would enjoy spending small periods of time in other global offices.

About You 

You’re an experienced production support person with a technical background – ideally comfortable with some coding languages.  You should have experience in Java development and exposure to Cash Equities. You should also be familiar with FIX Protocol and Client Onboarding process.  You can matrix manage within a large team, establishing solid relationships and trust built on proven delivery.

Learning from operational failures is important to you, constantly asking why, using evidence to prove root causes, holding blameless post incident reviews and ensuring solutions are implemented to prevent reoccurrences.

You are an excellent communicator and are comfortable communicating to senior leadership and internal teams such as compliance and can range up and down the detail depending on your audience.  Stepping in to a crisis would not phase you, able to coordinate and run complex operational incidents staying calm and in control of the situation. 

It would be useful for you to understand software development lifecycles and modern software delivery principles such as continuous delivery – in fact you may even be passionate about it.

You are comfortable with change and help drive the evolution of teams and technology.

We are a diverse company and appreciate different people have different circumstances, so we support a range of flexible working arrangement whether it be the number of days, hours or location that you are able to work. 

If a challenging role paying very competitively, being part of a great community, joining hackathons, access to industry recognized professional development programs and being part of a progressive global team is for you then please apply and we look forward to meeting you.

You´ll likely have the following qualifications to succeed in this role:  

• You’re an experienced production support person or Business Analyst with a technical background – ideally comfortable with some coding languages; or a Developer with that’s comfortable speaking with users to gather requirements and providing support
• Learning from operational failures is important to you, constantly asking why, using evidence to prove root causes, holding blameless post incident reviews and ensuring solutions are implemented to prevent recurrences
• You are an excellent communicator and are comfortable communicating to senior leadership and internal teams such as compliance and are able to range up and down the detail depending on your audience. Stepping in to a crisis would not phase you, able to coordinate and run complex operational incidents staying calm and in control of the situation
• It would be useful for you to understand software development lifecycles and modern software delivery principles such as continuous delivery – in fact, you may be passionate about it
• You are comfortable with change and help drive the evolution of teams and technology
• 2-5 years exposure to Equity markets in a sell-side Front Office environment
• Hands on experience with development and design experience in core Java.
• Knowledge of Agile development and methodology
• Real-time server development, in a multi-threaded asynchronous system environment
• Strong familiarity with the FIX protocol
• You should have experience using OMS/EMS and Cash Equities. You can matrix manage within a large team, establishing solid relationships and trust built on proven delivery
• Exposure with various Exchanges/Market connectivity and trading work flows.
• Ability to work effectively with the trading desk
• Flexibility in terms of time (early morning rota) and supporting the trading desk.
• Familiarity with client on-boarding and FIX certification
• Experience interacting with external clients and FIX vendors
• Expertise in triaging and resolving production issues effectively

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in Canada. Applicants must be legally authorized to work in Canada as HSBC will not engage in immigration sponsorship for this position.  

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.  

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.