Job description
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
The group is looking for a Senior Manager, Client Management whose key purpose is to retain and grow the current book of business with the assistance of the sales team, ensure profitability and client satisfaction within the services provided by the HSBC Securities Lending department. The individual will ideally have relevant 5+ years securities lending experience.
HSBC Agency Lending sits within Securities Services, part of the wider HSBC Markets and Securities Services (MSS) business. MSS provides a range of securities services to a client base which includes sovereign wealth funds, major insurance companies, asset managers, investment banks, government agencies, investment trusts, collective investment schemes, corporates, and pension funds. The service range includes global custody, sub custody, trustee and depository services, investment administration, performance consultancy, securities lending as well as treasury and FX. The business is globally located with major centers in locations including London, Hong Kong, New York, and Dubai. Assets under custody/administration totals c$5trn, total staff numbers exceed 3,000.
As our Senior Manager, Client Management you will:
- Manage securities lending clients to build positive experience and service satisfaction to achieve client retention, as well as to enhance and protect existing revenue streams
- Provide a single interface to clients for the Securities Lending product
- Establish strong and productive relationships with clients, ensuring current and future business requirements are understood and satisfied at all levels
- Organize and conduct client service reviews to present on performance KPIs and opportunities
- Ensure client queries are answered promptly and satisfactorily
- Prepare market and industry commentary and newsletters
- Ensure client performance reports are prepared accurately and timely fashion
- Drive revenue growth from both existing and new clients pipelines
- Gain understanding of client’s portfolio to identify areas of revenue growth
- Work with global trading team to develop an execution strategy for clients
- Coordinate trade opportunities between the trading team and clients
- Involve with RFPs process including attending pitches with custody and deal teams
- Project manage client onboarding with wider business functions in order to achieve smooth and speed to execution
- Manage and drive results from different stakeholders to ensure onboarding is on-track
- Serve as the conduit between the client and internal implementation and onboarding teams to ensure onboarding documents are in place
- Work with product and development team on the bespoke setups for new clients
- Be the client advocate within MSS and the Securities Lending department, challenging where appropriate from the client’s perspective
- In partnership with clients, Product Management and Operations, suggest and promote service enhancements and higher quality products
- Continually improve industry survey rankings and individual client surveys when benchmarked against competitors in respect of the Securities Lending product offering
Strategic Development:
- Incorporate client requirements, both current and future, into plans
- Discuss strategy with clients on a regular basis and obtain, where possible, details of client business plans that impact or provide opportunity for MSS and the Securities Lending department
For this role, HSBC targets a pay range between $155,700.00 and $200,000.00
The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
Requirements
You´ll likely have the following qualifications to succeed in this role:
- Good understanding of the Securities Finance industry
- Good external market reputation and contacts
- Detailed knowledge of global market infrastructure
- Strategic and creative thinker
- Personal qualities of stability, maturity of approach and authority
- Team player and people motivator
- Good communicator, both verbally and in writing
- Able to work in pressurized environment and manage priorities effectively
- Fluent in English is required and Mandarin Chinese is strongly preferred
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.