HSBC Group

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Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high calibre professional to join our team as a Senior New Business Implementation Manager.

Role Scope:

New Business Implementation team is under the Global Client Change and Onboarding function in Securities Services to lead the onboarding for both global custody and fund client. It has global responsibility for client implementations across region & products.

The Implementation Management role lead change initiation, design and delivery and are accountable for successful delivery of both Technology and Business Change Programmes and ensuring benefits realisation. They operate at a senior level and engage and influence a wide spectrum of stakeholders and partners across HSBC. The remit area may be market-based, regional or global, and may cross multiple GB/GFs

Key Accountabilities:

• The role holder is to take charge of new business onboarding process for cases across the Asia-Pacific region
• Act as the single point of contact to clients’ contact involved in implementation. Manage and coordinate the overall implementation process including migrations, account openings and entitlements to deliver client desired services
• Develop and communicate a regular status of all implementations in the relevant region highlighting any potential risk
• Engage in client discussions and relationship management activities as required to support the various businesses
• Work together with key parties in each project, and ensure all parties are accountable for their tasks and progress as planned
• Manage tasks to shorten cycle time and accelerate generation of revenues
• Lead internal resources across functions (operations, systems, and products management), to complete implementations on time
• Arrange handover of the client service requirements to Client Servicing Team for seamless transition upon successful completion of transition activities, and post implementation review
• Coordinate transition activities with all internal and external parties and report to clients
• Provide feedback on current processes and be a member to contribute to process improvement initiatives, if appropriate
• Provide regular internal and external update regarding that projects that he/she is running

Knowledge, Experience & Qualifications:

Knowledge

• Extensive knowledge of banking products and operations, especially securities related services including Fund Accounting and Global Custody
• Change delivery practices including a working knowledge of a range of delivery practices including agile methodology
• Good awareness of business, regulatory and technology change within investment management is essential

Experience

• Proven relevant experience preferable with managerial function, ability to challenge coupled with excellent influencing skills across a multitude of internal/external stakeholders
• Operating in a client led environment or as a third-party administrator
• Know-your-client (KYC) and due diligence handling experience
• Strong interpersonal, communication, analytical, creative problem solving, collaborative and influencing skills
• Excellent written English, excellent oral skills in English and Mandarin
• A solid understanding of business change techniques including the application of industry-standard methodologies, techniques, complex modelling, and scenario planning
• Energetic, result oriented, change agent, with a strong work ethic
• Self-motivated with the ability to think, and act, independently and able to work under pressure to meet programme deadlines
• Team player and people motivator; strong people management and development across diverse cultures
• Must be a self-starter, able to multi-task and be able to prioritise effectively with minimal supervision

You’ll achieve more when you join HSBC. 
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Issued by The Hongkong and Shanghai Banking Corporation Limited.