HSBC Group

Being part of HSBC in Netherlands, you’ll help evolve and grow our business.

The role of a Senior Project Manager in Client Implementation is pivotal in shaping global and local client relationships to manage multiple payment and liquidity projects to successful completion. You’ll lead the charge in onboarding clients onto our channels and solutions, ensuring seamless transitions and driving satisfaction, and will relationship manage several top tier clients yourself.

• Provide pre-mandate and RFI/RFP (Request for Information/ Request for Proposal) consultation and project management expertise for our diverse client base, utilising your deep subject matter knowledge of Payments, Liquidity, Enterprise resource planning, and Regulatory Solutions.

• Employ proactive project management methodologies and utilise our scalable organisational design to manage multiple complex and global client projects effectively.

• Serve as central liaison between internal and external stakeholders across multiple regions, effectively communicating with clients and senior stakeholders.

• Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond.

• Drive continuous improvement initiatives to enhance our NPS (Net Promoter Score), providing valuable feedback to Product to improve client experience.

• Collaborate with cross functional teams globally, including Legal, Operations, IT, Sales and Product, to optimise internal processes and project delivery.

• Act as a role model and escalation point for the team, providing training, support and guidance. 

• Extensive experience in building effective client relationships and stakeholder management.

• Proficiency in payments and liquidity product knowledge.

• Previous project management experience and/or relevant qualifications.

• Familiarity with Design thinking principles.

• Excellent communication and influencing skills.

• The ability to drive project timelines to achieve optimal time to revenue, focusing on high revenue/strategic clients.

• A knack for simplifying and challenging existing processes, and contributing to continuous improvement initiatives to enhance NPS.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University 

• You can work your way and will have a say in when, where and how you and your team flexibly work together

• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices 

• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests. 

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

 

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers