Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.
Business: CTO Infrastructure
Principal responsibilities
- Troubleshoot and diagnose technical issues to restore failed IT Service
- Resolve Incidents within the specified Service Level
- Work with the Incident Management team to escalate problems, and lead technical operational recovery
- Verify resolution with end-users and resolve assigned Incidents
- Monitor capacity, performance and availability using monitoring tools
- Identify Problems
- Interact with third party vendors
- Create, submit knowledge articles and provide training to L1
- Identify, monitor, drive and track continual service improvements
- Willing to work shifts
Requirements
- Troubleshooting, diagnosing, monitoring and resolving end customer issues and system problem software and other network and system problems.
- 5+ years’ experience at Network production support or operations, ability to learn and support various telecoms areas like contact Centre monitoring and support, Data Network Monitoring and support and associated technologies.
- Must have a good troubleshooting experience.
- Switch services between sites or to run from single site using F5 GTM/LTM, during incident or change activity
- Assist service recovery by taking servers out of service or introducing them into service using F5 tool or associated scripts
- Hands on Experience on LAN Switching/ Load Balancers/ Wireless Networks/ Router/ Switches/ Network Monitoring tools
- Solid understanding of WAN & LAN technologies
- Basic understanding of L1/L2 support and ability to act as an SME
- Should be aware of ITIL's Incident, Change and Problem management activities
- Interpersonal skills – demonstrate good judgement, assertiveness, good level of communication, fast learning and can do attitude
- Respectful of different cultures, working with colleagues from across all the globe
- Excellent English language speaking and written skills are essential
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBCLL/GZ*
About HSBC Technology China
We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***